Svetlana Ormashova Email & Phone Number

Porto, Pt

Currently: - Creating and developing a distance learning system for the sales department- Ongoing interaction with department managers to identify training needs and determine training strategies- Creating a system of evaluation, training and development of experienced employees (hard and soft skills);- Implementation of post-training support programs;- Analyzing the effectiveness of training activities. Providing monthly reports on the progress and effectiveness of training. Evaluating the success of development plans, making changes when necessary, and assisting employees in taking advantage of training opportunities; - Developing and implementing talent pool measures; Assisting managers in developing their team members through career development;- Administering the unit's knowledge base. Developing and maintaining current status. (Weekly updates). Current Achievements: - Conceptualized and initiated a new business model to meet training needs, resulting in rapid employee immersion and achievement of key milestones in the following period. Effectiveness in training new employees: 2020(August to December): 119 people trained, 95 people passed the post-training test. Result 79%.2021: 184 people trained, 171 people passed the post-training test. Result 92%. 2022: 47 people trained, 45 people passed the post-training test. Result 95%. - Organized the department (team of 7 people) to achieve goals and KPIs;- Developed a motivational model for training of department employees; - Personnel management: planning, coordination of specialists' work, providing feedback, training, work control.

The main responsibilities were:- Remote training of newbies - 80% of work time (sales skills, product); - Counseling employees during onboarding and when entering a new position; - Training of newcomers in internal processes of the company in accordance with the regulations (AMO CRM, document management, corporate culture, telephony); - Planning, organizing, and conducting digital training sessions; - Preparation of exam materials and participation in assessment activities; - Continuous improvement of course materials (teaching aids, presentations); - Analyzing the effectiveness of training and providing feedback; Accomplishments: - Conducted an audit of the training system and suggested improvements to the training program and strategy based on the needs and mission of the company. - Formed a system of adaptation of new employees (onboarding, individual adaptation programs and further support);- Prepared training and development plan for internal staff for a year.

I currently hold the position of Head of Training and Development at both GeekBrains and Skillbox, both of which are part of our holding company. This dual role allows me to effectively coordinate and standardize educational and developmental initiatives in both companies, ensuring high-quality training and accelerating the achievement of the holding's common strategic goals.Key Achievements and Responsibilities:- Creating and developing a distance learning system for the sales department.- Ongoing interaction with department managers to identify training needs and determine training strategies.- Creating a system for evaluating, training, and developing experienced employees in both hard and soft skills.- Implementation of post-training support programs.Analyzing the effectiveness of training activities, providing monthly reports on progress and effectiveness.- Developing and implementing talent pool measures and assisting managers in their team members' career development.- Administering the unit's knowledge base, ensuring it remains current with weekly updates.

Moscow, Moscow City, Russia

Responsibilities: - Analysis and diagnosis of training needs- Building partnerships with the heads of departments to organize and develop sales- Designing training programs for employees- Conducting individual and group training with sales managers and business unit managers- Coaching and conducting on-the-job training for sales associates- Support in development of sales skills, assistance in closing the sale during the meeting with the client- Supervising the work of sales managers, and improving their performance- Analysis and regular evaluation of the quality of training and sales skills, etc.Achievements:- Improved the engagement of sales managers from 35% to 68% (Samara, 11 divisions - 29 people)- by the end of 2018 fulfilled the planned indicators on sales of investment and insurance products by 118%- received a transfer offer to the central Moscow office

Samara, Russia

As a leader: - Recruited and built a cohesive team from the ground up- Trained new employees in telephone sales skills- Developed and implemented a system of adaptation of new employeesResponsibilities: - Organization and control of the sales department, setting tasks, control of execution and evaluation of their effectiveness- Fulfillment of planned targets- Analysis of department performance, preparation of reportsAchievements:- Formed a permanent effective management team of 6 people- Conducted training / presentations on company products and services. On average 60% of participants became our customers

Samara, Russia

- Active sales of the company's products and services (cold, warm base)- Advising clients on professional issues and presenting competent solutions in the interest of the client- Conducting telephone conversations- Meeting with clients, negotiating- Concluding contracts- Full support of clients at all stages of work- Development of clients along the sales funnelAccomplishments:- Helped the branch win first place in the Individual Investment Account opening and fundraising competition among 14 cities.- Took first place in Individual Investment Account sales among 45 participants.