• Providing remote IT support to multiple clients• Diagnosing and repairing software and hardware faults• Installing PC's and Peripherals • Deploying software applications and managing licenses• Microsoft Active Directory and Exchange 2010-2016• Microsoft Office 2007-2016, Office 365• Microsoft and Apple Operating Systems• Gmail and G Suite Administration• Remote Access, Remote Desktop and VPN

• Client communication for staffing quantity and quality requirements• Responsible for the direct management of the recruitment team• Coordination between recruitment and training departments• Operations team management and project delivery• Client delivery compliance and field staff management• Client timesheet authorisation and payroll processing• System reporting on key performance indicators• Performance monitoring and personal development

ASSISTANT HOTEL MANAGER Travelodge Covent Garden (June 2012- Present)• Delivering set company targets with a team of 15• Internal communication and team engagement • Recruitment, payroll and performance management • Financial procedure and PCI Compliance • H & S Legislation and audit regulations• Facilities and property management • Data collection, collation and presentation delivery• Ordering, asset management and stock controlASSISTANT HOTEL MANAGER Travelodge High Holborn (January 2011 – June 2012) • Delivering set company targets • Financial procedures and PCI compliance • H & S Legislation and audit regulations• Recruitment ,payroll and team member development• Ordering and stock management • Facilities and property management • Internal Communication – huddles, team meeting and training• Engaging with suppliers and vendors • Office administration and archiving • Preparing and delivering presentations and trainingDUTY MANAGER Travelodge Southwark (April 2010 – January 2011)• Running day to day shift operations• Greeting and checking in customers – private and corporate • Answering customer inquiries and complaints resolution, • Shift closure and balancing of shift takings – cash and credit cards• Team training and engagement • PSI compliance and accounts balance • Organizing and filing and archiving paperwork • Other administration tasksRECEPTIONIST Travelodge Euston (July 2009 – April 2010)• Greeting and checking in guests using Opera -property management system • Shift closure and balance daily takings• Answering customer inquiries• Resolving customer complaints• Room checks and allocation • Housekeeping compliance

My responsibilities involve:• Managing company website• Domain transfer, e-mail and cloud administration• Involved in employee on-boarding process including IT and payroll set-up• Involved in internet marketing and social media • Engaging with suppliers• Processing orders and invoices• Tracking staff holiday allowance and expenses • Scheduling internal and external meetings • Ensuring the smooth running of the office

My role involves:• Customer Service • Accounts balance and shift closure• Display and marketing of products • Trent market research and product margin review• Ordering and invoicing vendors• Customer demand and up selling strategies development• Occasional personal assistant duties to company director• Diary Management • Administration and other office ad-hoc tasks