Leading the following portfolio of products for Tally Solutions Pvt Ltd,Integration with Meta’s official business APIs brings you instant and professional business communication via WhatsApp for Business. So, your business communications with customers will be more professional, swift and secure. Both confidentiality and agility in business communications are guaranteed.1) Send documents directly from TallyPrime to one or more parties or stakeholders in a single click, in multiple formats.2) Send quotations, invoices, receipts, reminders, ledger reports and more to multiple customers.3) No messages get missed, as all incoming messages from customers can be viewed in the centralised message inbox.4) Create WhatsApp campaigns in just a few steps to increase the visibility of promotions and announcements to a large customer base.

Leading the following portfolio of products for Tally, India -1) Experiencing Tally on Web browsers - Responsible for providing an experience to access critical business data anywhere through any device, securely and privately, while keeping the data on customer's machine itself. This release empowered our customers to access business reports using a simple web browser and at the same time keeping custody of their business data.2) Goods & Service Tax (GST) with Tally - Responsible for the overall delivery of GST ready software, which can not only take care of your holistic business needs but also ensure a hassle free compliance experience. This team walked the GST journey with our customers by continuously building a reliable GST software on par with the changes that were announced by GST council, to make compliance simpler for businesses and tax consultants. Responsibilities -1) Leadership with adaptability and decisiveness, driving cross-Team Collaboration2) Collaborate with design and engineering teams to launch new capabilities that delight users.3) Shipped products that have delivered high business results. 4) Leads a Release / Product Area end to end5) Work towards building high-performance teams6) Drive activities leading to roll-out preparations and analyzing the adoption of the feature7) Ensuring that product area is delighting our customers by continuously understanding which features are working well, which can be improved, and then ideating on new things to be done.

Leading the following portfolio of products for Tally, India -1. Goods & Service Tax (GST) with Tally - Responsible for the overall delivery of GST ready software, which can not only take care of your holistic business needs but also ensure a hassle free compliance experience. The product promises technology that will make the lives of business owners worry-free in the wake of GST with its unique simplicity, blazing fast speed and pin-point accuracy. The release was designed, developed and delivered as a simplistic means for businesses to comply with GST. The need of the hour was to design a simplistic solution, such that businesses can do a quick set-up of GST details and start without any delay. This took the product suite to its highest ever revenue and customer satisfaction.Responsibilities -1. Leads a feature team in a release end to end2. Work towards building right capacity and capability of people3. Drive activities leading to roll out Preparation and analyzing the adoption of the feature4. Ensure Design meets Requirement and Specification Meets Requirement as well as Product is accepted

I'm currently working as a Product Manager for Tally Solutions Pvt Ltd, working with technology teams and business users of Tally.ERP 9 and Tally Shoper. From a day-to-day basis I interact with various business users and vendors, and translate their needs and requirements into agile user stories so they can be implemented by development resources into great product enhancements and features. My experience with Tally Solutions Pvt Ltd has been a great one - I can genuinely say that I've worked with the brightest group of business people and software engineers that I've ever encountered in many, many years in the field.Specialties: Strengths in: Cross-Functional Team Leadership, Market Requirements Analysis, Product Management, Tactical Implementation, Customer Service, User Interface Design (UX).Responsibilities -1) Understanding the Market - Communicating with customers and prospective customers, conducting surveys, conducting usability tests.2) Understanding Customer demands - Probing deeper in to the underlying problems to get at the compelling value proposition for the customer. 3) Creating relevant and usable documentation - Product requirement documents (PRD) consisting of feature details, Functional Specification documents (FSD) consisting of the rules and exceptions of the product features which can be consumed by the engineers.4) Clearly defining the Product requirements - Defining clearly and in as much detail as is necessary what the product should do, how fast it should be and providing other critical information to the engineering team.5) Bringing products in to the market - My job is to meet the market demands and actually making it to the market.6) Develop Customer Relationships - Interacting with customers by Telephone, Email, Blog, Social Networks, Face to Face, etc.7) Bridging every department that touches the product like Design, Engineering, QA, Customer Service.

Worked as a module lead for Payroll & HR module.Responsibilities -1) Managed the releases successfully, ensuring high customer satisfaction, effective resource management and exceptional delivery quality. Involved in deliveries from inception to implementation.2) Involved in all the phases of SDLC including requirements collection, Design & Analysis of the customer specifications, Technical design document3) Designing prototype solutions and test cases4) Involved in effort estimation, planning and supervising the execution of the project5) Implementation of Use cases in the design documents6) Managing a team of 4 to 6 developers7) Involved in guiding the team in providing technical solutions8) Review of code, Unit and System Test Cases9) Responsible for deliveries of the team10) Involved in preparing and submitting Statement of Work for projects

My core responsibility was to deliver the product features. A major part of this is writing the code that drives our products. But the role was much bigger than just being a coding machine, I worked on the whole development process including,1) Deciding what features to be built2) Driving the design3) Writing the code4) Unit testing5) Technical documentation6) Supporting customers in the fieldAlong the way, I also extended and improved the test infrastructure, worked on other engineering tools, worked with our sales and business development teams.

Responsibilities - 1) Provided high quality support for all customers in order to ensure all users use Tally product in the most efficient way that’s relevant to their business.2) Promoted and encouraged higher site interaction from users through continuous engagement, informing users on new products, services and follow up with training if needed.3) Collated feedback and surveys from clients and communicate with manager and various internal departments (R&D, Sales).4) Became an expert on all the areas of Tally (Functional and Technical) and provided refresher training's to the regions.5) Managed and resolved customer service requests and ensure users receive a timely response – i.e. client account/user changes, common functional / technical support.6) Ensured all client account information is recorded accurately in CRM and Salesforce database7) Managed the client support tools including live chats and help-desk tickets.8) Built sustainable relationships and trust with customer accounts through open and interactive communication.9) Handled customer complaints, provided appropriate solutions and alternatives within the time limits; followed up to ensure resolution, kept records of customer interactions, processed customer accounts and filed documents.10) Made recommendations to management based on the customers' needs11) Helped around with ideas to improve customer experience, which in turn improved the productivity of the company.12) Updated job knowledge by participating in educational opportunities.Skills and Qualifications -Strong passion for winning, Product knowledge, Problem solver, Analytical skills, People skills, Keeping others informed, Data entry skills, Work effectively under pressure, Self-motivated, Understanding the Organization, Analyzing information , Verbal communication, Reporting skills, Managing processes, Customer focus, Multi-tasking, Time Management, Prioritization.

I joined Tally in May 2005, working as a Customer Service Associate, committed in providing world-class support for all the clients of Asia Pacific region (Singapore, Malaysia, Hong Kong, Indonesia, etc) , and ensured stable and uninterrupted operations of our products. Provided functional and technical support for resolution of customer problems, incidents, issues, requests and queries. Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.Responsibilities -1) Provided timely and professional support to our clients in both pre- and post-sales stages.2) Handled client enquiries via both email and phone in a professional manner; provided preliminary product and pricing information to clients.3) Identified customer service issues and resolved such issues tactfully4) Advised customers on the features and benefits of our new and existing Tally products.5) Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.6) Built sustainable relationships of trust through open and interactive communication.7) Provided accurate, valid and complete information by using the right methods/tools.8) Handled complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.9) Went extra mile to engage customers.Skills and Qualifications -Strong passion for winning, Product knowledge, Problem solver, Analytical skills, People skills, Keeping others informed, Data entry skills, Work effectively under pressure, Self-motivated, Understanding the Organization, Analyzing information , Verbal communication, Reporting skills, Managing processes, Customer focus, Multi-tasking, Time Management, Prioritization.

Product School is an invitation only think-tank for Product Leaders. As a "Founding 200 Member", i network with Product Professionals from leading tech companies and sharpen the saw with exclusive educational resources.Product School Pro is the most exclusive community for Product Leaders. All of our members are real-world Product Leaders working at top companies including Google, Facebook, Netflix, Airbnb, PayPal, Uber, and Amazon.The community is designed to support the professional development of product professionals at high growth companies, facilitate the sharing of best practices, and serve as a trusted space to discuss business critical issues with the comfort of privacy and confidentiality

Responsibilities -1) Preparation of monthly Iterunit Job work Statement, which includes Quantitative Production details, Unit wise Stitching Income & Expenses, Details of TDS Payable.2) Accounting of all sales invoices & receipts and making outstanding statement of Sundry Debtors & Current Assets on monthly basis.3) Preparation of Trial Balance from general ledger balances:a) Extracting the Trial Balance.b) Detecting errors revealed and concealed by a Trial Balance.c) Passing adjustment entries for Prepayments, Outstanding's, Closing Inventory, Depreciation.d) Passing provisions for Bad Debts, Cash Discounts Payable & Cash discount Receivable.4) Accounting for Fixed Assets: Acquisition of Fixed Assets and determination of costs (Land & Building, Plant & Machinery etc.)and calculation of depreciation expenses thereof.5) Preparation of Financial Statements:a) Profit & Loss Account: Preparation of Profit & Loss Account from a given Trial Balance, Distinction between Capital & Revenue Expenditure, Preparation of Profit & Loss Account giving Double effect to adjustments given outside the Trial Balance.b) Balance Sheet: Linkage between Trail Balance, Profit & Loss Account and Balance Sheet, Preparation of vertical form of Profit & Loss Account and Balance Sheet, Comparison and interpretation of various expenses like, Closing Stock, Bad debts recovery, Depreciation, Insurance Prepaid, Outstanding Expenditure, Sundry Debtors, Miscellaneous Expenses, etc.6) Preparation of monthly MIS:a) Cost Sheet: Preparation of monthly Cost Sheet showing Prime Cost analysis, Overheads distribution and other related expenses. The various annex includes Washing Cost Sheet, Employee category wise wages, central function wages, Embroidery Cost Sheet, Job Work Cost Sheet & Overtime distributionb) Monthly analysis of various expenditures like: Fuel & Power, Telephone Expenses, Conveyance, etc.c) Cost sheet comparison summary with previous year to current year.