• Responsible for evaluating, monitoring, and assessing the quality and improving the high-quality service provided.• Identify risks and deliver feedback and recommendations on audited interactions within the specified timelines.• Mentor and coach junior team members to enhance their productivity.• Perform regular checks to ensure specific abnormalities are highlighted to the internal teams.

Lufthansa's Customer Support: Helping clients with claims, refunds, and complaints.

- Training students in the German Language up to Niveau B1.- Teaching German across a wide range of ages and abilities.- Enabling students to achieve the highest standards at an individual level.- Monitoring, assessing, and the progress of all students.- Setting regularly and marking homework for all students in accordance with the institute policies.- Maintaining a safe and orderly classroom environment where students feel comfortable learning.

- Internet Advertiser Review - Review websites for content quality based on Content Guidelines. - Thoroughly check ad content with quality and accuracy.- Approve or disapprove new and changed ad submissions based on policy guidelines.- Analyze data and evaluate trends/ patterns. - Recommend generic pattern to be translated into Rules. - Writing customer-facing emails to address concerns and report issues. - Troubleshooting issues related to Advertisers.

• Managing the escalated service concerns received from amazon customers from Germany.• Maintaining relationships of both internal and external clients