As a professional in the area of technology, I have worked in several companies from a supermarket chain with 14 stores distributed throughout the country to a large factory of frozen products, always in the area of technology performing positions such as: Customer Service Agent, User Support, developer, coordinator development, technology coordinator, among others. I currently work as a Head of Technology, where I have acquired various experiences such as: Creation of new procedures, team management, research and implementation of new technologies, support to the sales team, closing negotiations, installation of communication systems. Fortunately, I can say that with my more than 10 years of experience in the field of technology, I know the area very well and I have improved my communication, research and multitask to handle large volumes of work and overcome the expectations. My specialty is customer experience and I have worked to nurture and expand my knowledge. I consider myself an analytical, decisive, effective, innovative person, Designer, Software Developer, Technical Support, Team Leader, Among Others, with comprehensive knowledge on various topics: GCloud, Linux, Microsoft Windows, Xml, CCS, HTML, Javascript, Informix 4GL, Administration of resources and Databases, Hardware Maintenance, Structured Cabling, SAP, Servers, Software, And more.Always in search of new knowledge that allows me to grow personally and professionally.
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It ChiefVixonic Oct 2018 - PresentSantiago, Región Metropolitana De Santiago, Chile- Lead and coordinate the different professionals in the IT area (Chile, Perú, Colombia and México) to guarantee the operational continuity of the platform. - Formulate department policies and procedures to ensure high standards in terms of performance, availability and IT security. - Facilitate communication between departments, companies and clients. - Manage contracts with suppliers associated with operations functions. - Propose and carry out technological improvements… Show more - Lead and coordinate the different professionals in the IT area (Chile, Perú, Colombia and México) to guarantee the operational continuity of the platform. - Formulate department policies and procedures to ensure high standards in terms of performance, availability and IT security. - Facilitate communication between departments, companies and clients. - Manage contracts with suppliers associated with operations functions. - Propose and carry out technological improvements. - In charge of Technological Infrastructure. - Help Desk platform planner (Zoho). - Manage Internal Logistics.- Develop strategies to optimize processes. - Manage the area of operations, defining plans and work programs. - Manage service levels committed to IT Show less -
It & Systems CoordinatorProlacteca Aug 2014 - Oct 2018Maracaibo, Edo. Zulia.- Plan, organize, establish and maintain in operation the information systems and the computer equipment of the different administrative areas, modernization and simplification of processing. - Direct evaluation processes and technological changes. - Communicate plans, objectives, goals, policies, norms and procedures to the personnel in charge. - Evaluate systems and processes - Define technology management approaches and strategies. - Propose innovative solutions to… Show more - Plan, organize, establish and maintain in operation the information systems and the computer equipment of the different administrative areas, modernization and simplification of processing. - Direct evaluation processes and technological changes. - Communicate plans, objectives, goals, policies, norms and procedures to the personnel in charge. - Evaluate systems and processes - Define technology management approaches and strategies. - Propose innovative solutions to problems. - Provide technical guidance in the area of their competence to the personnel under their charge. - Back up information. - Propose and coordinate the development, improvement and continuous optimization of information systems and quality standards. - Define information security policies and standards.- Maintain the operation and availability of information systems and services based on Information Technology. - Advise and recommend the company's Management on technological solutions, promoting process innovation. - Coordinate the assignment of support tasks to users of the systems & IT department. - Investigate new technologies and computer applications. - Manage the company's Internet services (WEB access, email, among others.) - Coordinate preventive and corrective maintenance of Company equipment. Show less
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Systems Development CoordinatorCommercial Reyes C.A. Sep 2009 - Sep 2014• Plan, supervise, assign and carry out development activities. • Custody and safeguard the programs. • Launch the developed applications. • Prepare the work environment and test laboratories. • Provide support to users. • Maintain the operation of the supermarket equipment and administrative headquarters. • Prepare a contingency plan for serious failures in supermarkets and at the administrative headquarters. • Support the management team in the area that requests… Show more • Plan, supervise, assign and carry out development activities. • Custody and safeguard the programs. • Launch the developed applications. • Prepare the work environment and test laboratories. • Provide support to users. • Maintain the operation of the supermarket equipment and administrative headquarters. • Prepare a contingency plan for serious failures in supermarkets and at the administrative headquarters. • Support the management team in the area that requests it. • Support staff with electronic and computer equipment. • Install and maintain electronic equipment. Show less
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DeveloperCommercial Reyes C.A Nov 2006 - Aug 2009• Develop new applications. • Provide support to users for the proper functioning of the system. • Maintain the proper functioning of the various systems and optimize processes. • Verify the integrity of the data. • Support and give support in sending and receiving information. • Manage and safeguard monthly programs and data.
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It SupervisorCommercial Reyes C.A Sep 2004 - Oct 2006Maracaibo, Venezuela.• Ensure the proper functioning of the system. • Keep the inventory of the Supermarket updated: • Record the entry of merchandise received for the inventory of the warehouse and sales floor • Plan and carry out physical inventory of the warehouse and sales floor, together with the Audit staff. • Analyze the results obtained from the physical inventories of merchandise of products located on the sales floor and warehouse and compare with the amounts of the system, making the… Show more • Ensure the proper functioning of the system. • Keep the inventory of the Supermarket updated: • Record the entry of merchandise received for the inventory of the warehouse and sales floor • Plan and carry out physical inventory of the warehouse and sales floor, together with the Audit staff. • Analyze the results obtained from the physical inventories of merchandise of products located on the sales floor and warehouse and compare with the amounts of the system, making the pertinent adjustments. • Generate and transfer reports or requests from administrative office. • Staff training • Equipment Repair. Show less
Sergio Villavicencio Reyes Education Details
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Web Applications Development -
Dr. Rafael Belloso Chacin CollegeIt
Frequently Asked Questions about Sergio Villavicencio Reyes
What company does Sergio Villavicencio Reyes work for?
Sergio Villavicencio Reyes works for Vixonic
What is Sergio Villavicencio Reyes's role at the current company?
Sergio Villavicencio Reyes's current role is IT Manager..
What schools did Sergio Villavicencio Reyes attend?
Sergio Villavicencio Reyes attended Urbe University, Urbe University, Dr. Rafael Belloso Chacin College.
Who are Sergio Villavicencio Reyes's colleagues?
Sergio Villavicencio Reyes's colleagues are Paula C. Veliz Adrianzen, Guadalupe Pomadé, Julie Mateus, Jackeline Hospinal Munive, Daniel Aliosha Díaz Coria, Javier Loyola, Julie Andrea Mateus Pedraza.
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