ABOUT ME• Completed IT Business & System Analysis courses and produced artifacts for training projects at EPAM and Andersen Labs in 2022;• C2 English according to EPAM’s internal assessment (March 2022);• Completed IT Project Manager course and produced PM artifacts for a training project at IT Academy in 2021;• Worked as a lead Systems Support Engineer in the Banking/Finance Domain for 9 years and as a senior Network Support Engineer in Telecommunications Domain for 7 years; • Achieved CCNA (Cisco Certified Network Associate) certification; • Provided technical user support to Belarusian banks, stock, insurance, leasing, microfinance and forex companies; • Engineered requirements for banking software development; • Was engaged in banking software administration.FOREIGN LANGUAGES• English: C2• German: B1• Polish: A2ADDITIONAL INFO• I speak English fluently and write competently, worked for half a year in the United States, negotiated with foreign customers, won at the public speaking competitions and at the international pitching sessions.• I am diplomatic, intelligent, positive, presentable, have a comforting voice and intonation, think critically and analytically, able to generate ideas and find non-standard solutions, friendly with technologies, can quickly find and systematize information, put things in order out of chaos, gain trust in a team, feel and love people. My knowledge of psychology helps resolve conflicts and problems, facilitate negotiations and work in stressful situations. • I’m interested in IT due to my desire to work in international projects, actively use English for communication, and be in the community of enthusiastic intellectuals. I have both a technical base and developed communication skills, want to work in a team and bring projects to life. SKILLS• Planning and organization of PM and BA activities• Requirements elicitation, gathering and formalization• Identifying business needs and goals• Artifacts creation (SRS, Vision & Scope, Business case, Use Cases, User Stories)• User interface design and prototyping (Balsamiq, Figma)• Modeling processes using UML notations (Activity & State Machine diagrams)• Modeling Use Cases, ER and Class diagrams• Software testing• Integration of web services using API• Project lifecycle management (Agile & Waterfall methodologies)• Team management• Stakeholder engagement• Conducting presentations and conferencesTechnical skillsAtlassian Jira, Confluence, Draw.io, Figma, Balsamiq Mockups, Adobe Photoshop, Premiere, MS Office, Visio, Project