• Monitoring and analysis of chargeback rates, approval rates, win rates; decline rates, decline reasons, fraud rates, refund rates;• Building the billing reporting infrastructure;• Analysis of alerts system performance;• Analysis of PSP operational behavior for recurring payments;• Operational billing reports on request,• Communications with payment providers and other 3PP billing services;• Analysis of payments vs chargebacks vs alerts behavior; • Analysis of… Show more • Monitoring and analysis of chargeback rates, approval rates, win rates; decline rates, decline reasons, fraud rates, refund rates;• Building the billing reporting infrastructure;• Analysis of alerts system performance;• Analysis of PSP operational behavior for recurring payments;• Operational billing reports on request,• Communications with payment providers and other 3PP billing services;• Analysis of payments vs chargebacks vs alerts behavior; • Analysis of chargebacks documentation and requirements,• Fraud analysis;• Building strong relationship with all partners;• Cooperation with technical and customer support departments. Show less

• Daily monitoring of approval rates;• Approve rate optimisation;• Searching for payment providers and new payment solutions;• Communications with payment providers;• Cooperation with technical and customer support departments;• Decline reasons analysis; • Participation in disputes resolving;• Maintenance of regular recording and reporting;• Participation in integration process;• Alternative payment methods handling;• Payment methods testing.

•Processing customer’s refund requests & general billing requests via the ticket system (Zendesk);•Chargebacks Visa and MasterCard dispute handling;•Fulfilment of the monthly plan: a certain number of customers’ requests as well as meet the required maximum of refunds;•Communication with providers of payment processing services when required;•Escalation of billing issues and bugs;•Training for newcomers.

• Processing customer's requests (Zendesk);• Fraud investigation;• Training for newcomers;• Statistics data analysis;• App testing.

• Clients support, managing their issues requests;• Maintain new project implementations and releases; • Manage clients requests for new features;• Participate in product documentation creation;• Prepare trainings for new clients;• Participation in product usability improvement;• Use cases creation and manual testing,• Business requirements analysis.

• Manage contract obligation fulfillment towards customers;• Manage ordering and production of equipment;• Organize delivery process to the customer;• Control invoicing and payments;• Monitor pre-sales process;• Claim handling;• Communicate with internal and external customers.

• Coordinated importing process after purchase order creation;• Tracked of air, sea and trucking cargo deliveries; • Prepared import permission documents; • Monitored cargo’s documents circulation; tracked customs office situation• Controlled of shipments and stocks approval process; • Coordinated repacking process; • Analyzed broker services market and warehousing market; • Tracked legislation.• Clients informational support

• Controlled payments to transportation companies; • Primary documentation management;• Prepared transportation financial reports;• Reconciliation with carriers;• Resolving problems with transportation companies.

Delivery control of equipment to be repaired; processing of documents for the equipment under repair; monitoring of client’s returns; preparation of primary documents for shipments; checking conformity of warehouse documents with company’ s internal accounting.09.2003 – 03.2005 – Merchandiser – tracking of correct product placement in stores.