Enhance client/patient satisfaction by prioritizing and incorporating individual preferences into program plans. Conduct timely plan reviews with clients/patients to monitor and track progress effectively. Identify basic needs of customers by performing proactive outreach efforts and establishing robust relationships with key clients. Deliver assistance to clients, patients, and families in completing various forms related to benefits, housing applications, employment, and other relevant supportive services. Maintain strict adherence to specific time limits while ensuring compliance with county and state legislation and regulations and meeting established deadlines.● Advocated for client/patient access to county and community resources and services.● Utilized available information to analyze each case and provide disposition recommendations to management for well-informed decision-making.● Organized, monitored, and prioritized caseload, as well as filed, processed, verified, and updated all necessary case records and documents accurately.● Verified and clarified information by reaching out to individuals, agencies, insurance companies, schools, and relevant institutions in order to resolve discrepancies.