Sergey Malyshev Email & Phone Number

Moscow, Russia

Aftersales Engineering function (acting as Head Quarter for NCS): - Parts & Accessories engineering - New models launch support for aftresales activities (incl.EV) - Parts Catalogue developement - Localization of technical fluids and lubricants, spec. approval, search for alternatives - Manage launching of Recall & Service campaigns (Production -> NSC ->Dealer)

Moscow, Russia

Exhibit excellent leadership abilities in directing highly-professional technical support team of 6 FTE in Nissan EAST region with ownership of 3 markets (Russia, Belarus, Kazakhstan) and 3 brands (Nissan, Datsun, Infiniti). Administer diverse technical support, recalls campaigns, service engineering activities, including but not limited to management of repair & parts support of Dealers, special tools, diagnostic equipment, customer documentation, and service manuals. Manage and accomplish corporate objectives for recall and service campaign completion ratio.  Held full accountability for setting and delivery of Techline corporate objectives regarding Repair and Parts Catalog quality support and required time for issue resolution.  Recognised for assuring and consistently producing required corporate KPIs by recruiting talented team and building processes of Dealer support.  Led process improvement initiatives, expediting Dealer's inquiries resolution time from average of 7 hours to less than 2 hours.  Credited with driving and improving Dealer's Recalls completion ratio from average of 64% to 95% as well as PDI campaigns from 15% to 98%.

Moscow, Russia

Controlled static and dynamic evaluation tests for new Nissan and Infiniti models before launching into competitive Russian market. Organised and navigated task force projects for quality control and reporting technical problems to HQ after the release of new models.  Delivered high-quality KPIs for the 3/12/36 MIS and collaborated with R&D as well as manufacturing department to deploy countermeasures.  Led quality assurance efforts to confirm smooth launch of Nissan and Infiniti’s new models in Russian market by identifying and resolving critical quality issues.

Moscow

Offered superior service information support to Nissan Dealers, aiming to discover, address, and support technically related inquiries. Monitored, and managed warranty pre-authorisation of incidents reported by dealers.  Administered special service tools inquiries by interacting and proactively consulting with dealers.  Conceptualised, planned, and established recall and service campaign bulletins for the network.

Moscow, Russia

Main responsibilities: • Repair & maintenance of Toyota/Lexus cars • Dealing with clients: service consulting, service/repair cost calculation • Spare parts ordering and delivery control