Surbhi W Agrawal Email & Phone Number

North Vancouver, Bc, Ca

Operations Generalist proficient in People, Process, Project, Problem, and Performance managementOrganizational development, management advisory and executive leadership supportPeople - Effective communication facilitating clear and concise information exchange across diverse audiencesProcess - Operational efficiency improvement via process and workflow optimizationProjects -Creative problem-solving for solution development and delivery for organizational success

Be Pacific™ is a Founders’ Firestarter™ We want to elevate and empower 1million founders, locally and globally, by 2035. Find us. Follow us. Talk to us.www.bepacific.ca

Vancouver, British Columbia, Canada

Strategic advisory practice:o Training lifecycle management and learning process/systems improvement o CX & CRM strategy development, planning, implementation, and risk assessmento Sandbox set up for Continuous Process Improvement, design of optimal processes o Bottom quartile (outliers) management strategy and tactical solutionso Institutionalizing a no-surprise environment for all involvedTactical responsibilities:o Supplier and solution selection, deployment, issues, and risk managemento Scope, schedules, budgets, costs, results and change managemento Resource hiring and cross-departmental collaboration (IT, HR, FC)o KPI & OKR improvement and visual collaboration toolso Knowledge management systems  Design and delivery of organizational behavior training concepts based on training needs Management advisory service to establish realistic training improvement goals Crafted strategies to generate tailor-made content aligned with brand image Training functions assessment, optimization and improvement Training instructors and supervisors for managing employees Training modules design, delivery and implementationvisit www.spstarworks.com

Vancouver, British Columbia, Canada

Trusted advisor and management consultant to the CEOStrategic PlanningCustomer Success enhancementLearning and developmentBusiness Growth developmentDigital and traditional channels acquisition eLearning framework and modules for basic to advance skill levels  White Paper / RFIs / RFPs writing from inputs to solution & delivery Business Development and Relationship Management Market Research and Social Media Engagement Marketing training content creation as a service

Collaborative project management, solution development, and timely deliveryContribution to the international leadership and mentorship program Coordination of new international student orientation and student engagement events Social media engagement, content creation, promotions, and student volunteer coordination

Acquired by SPStarworksboutique consulting firm

Responsible for deploying learning frameworks and e-learning practicesDeveloped knowledge management system for effective coachingRevenue generation via learning/development & training content service offeringsContinuous process improvement to reduce the learning curve and help increase productivityProductivity and performance improvement to enable enhanced business outcomesRecruited, hired, and trained new employees, including individual performance development

Formerly Serco and Intelenet Global Services.End to end responsibility for training delivery, content, and performanceConceptualization, development, and delivery of training solutionsTraining framework set up for new businesses within the contact center and back-office operationsContinuous process improvement by identifying break-downs and eliminating NVA processesProductivity enhancement, resource and budget management

Frontline process training, coaching, and employee developmentRecruitment and evaluation of new employeesPerformance and feedback management to attract, reward and retain top-quality talentProcess improvement initiatives to improve retention rates and increased customer satisfactionEnabled operational efficiency, increased sales, enhanced procedural standards acrossPromoted to leadership positions in recognition of strong work ethic and demonstrated ability to provide exceptional customer service

Business Administration

Graduate, Industrial Relations And Personnel Management