A creative and empathetic leader who has not just lead a team of 100+ professionals but also coaches, inspires and motivates them to be on the path of up-skilling and continuous learning. Swadha follows analytical approach to understand brand and customers’ needs to deliver on business objectives:• Generating top-line growth• Building operational strategy to improve bottom-line• Align brand’s Talent Strategy• Run sales & marketing campaigns to draw larger footfall• Enhance customer retention and satisfactionHaving worked with North America’s top reputed brands such as BBW, CIBC and Ralph Lauren, Swadha works on the building blocks of the client-facing business and implement change management strategies to improve overall quality of service (QoS).Key Initiatives:• Project Manager - New Store Opening Strategy: Led end-to-end planning and execution of opening two new stores in Manitoba & Alberta (Canada) over a period of 3 months• Learning and Development Lead: Set-up training material for customer success and retention department for two of North America’s largest companies. Empowered staff and managers with resources, tools and techniques to expand in-house service, by analyzing NPS, CSAT and other critical parametersSpecialties:Sales Development | Social Selling | Relationship Building | Sales Process | Change Management | Customer Acquisition and Retention | Project ManagementTook a Career Break: January 2019 - May 2019 to solo travel across Canada, Dubai, Singapore & India