Swadhin Rai Email & Phone Number

Darjeeling, WB, IN

Gurgaon

• Developed, maintained, and implemented business continuity and disaster recovery strategies and solutions, encompassing risk assessments, business impact analyses, strategy selection, and documentation of procedures
• Assisted Risk Manager in identifying operational risks and managing crisis situations to ensure organizational resilience and continuity.
• Assisted senior manager to manage crisis during any such situation that included crisis communication, monitoring and stand down.

Noida, Uttar Pradesh, India

• Implemented and managed Business Continuity Planning (BCP) initiatives across HCL Delivery & Enabling teams, ensuring resilience and continuity of operations during crises and disruptions.
• Conducted comprehensive risk assessments and impact analyses to identify critical business functions, dependencies, and potential vulnerabilities.
• Developed and maintained Business Continuity Plans (BCPs), including strategies, procedures, and protocols for response and recovery.
• Facilitated… Show more
• Facilitated BCP training sessions and awareness programs to educate employees on crisis management protocols and their roles in maintaining operational continuity.
• Led and coordinated BCP testing exercises, evaluating plan effectiveness and readiness through simulations and tabletop exercises. Show less

Gurugram, Haryana, India

• Led technical support initiatives for T-Mobile customers, addressing complex inquiries related to service plans, billing issues, and network connectivity.
• Diagnosed and resolved advanced technical problems, ensuring high customer satisfaction and retention.
• Utilized advanced troubleshooting techniques and tools to identify root causes and implement effective resolutions.
• Collaborated closely with internal teams to optimize processes and improve service delivery metrics.

Gurugram, Haryana, India

• Provided technical support to AT&T customers, addressing inquiries regarding phone bills, service plans, and connectivity issues.
• Diagnosed and resolved technical problems related to AT&T services, ensuring prompt resolution and high customer satisfaction.
• Guided customers through troubleshooting steps and offered solutions tailored to their needs.
• Utilized CRM systems to maintain accurate records of customer interactions and issue resolutions.
• Collaborated with… Show more
• Collaborated with cross-functional teams to improve processes and enhance customer experience. Show less

Post Graduate Diploma In Disaster Management

Understanding natural and man made disaster, Business Impact Analysis, Risk Management focuses on imparting knowledge related to disaster.

Bsw, Social Work