Marcus Swafford Email & Phone Number

Suwanee, Atlanta

Led cross-functional teams focused on delivering customized support to strategic accounts, seamlessly integrating Avantor's software and lab solutions. Managed end-to-end customer support, aligning projects with allocated resources and budgets, while ensuring timely delivery. Enforced deadlines and optimized processes for issue resolution. Digitized lab management and inventory practices, enhancing efficiency and data-driven decision-making.• Implemented a user-friendly chemical tracking system, significantly reducing audit preparation time from days to minutes.• Established standardized guidelines and best practices for high-touch customers, driving business opportunities.• Led an outreach initiative for small to medium-sized accounts to mitigate pandemic-related business losses.• Coordinated the introduction of a point-of-use inventory management program, saving over thousands of hours annually and reducing lab supply costs.• Enhanced operational efficiency through the implementation of Inventory & Chemical Management Solutions, reducing overstock inventory.• Implemented a laboratory and instrument management services program, improving inventory data accuracy.• Designed and updated customer-specific product tracking systems, utilizing SAP data for technical and non-technical audiences.

Sandy Springs, Ga

• Utilized strong interpersonal communication skills to drive sales despite many customer hesitationsand obstacles.• Assisted customers that are in the process of moving by using a consultative and customer-focusedsales approach while working inside of an industry-leading call center• Demonstrated expertise in technology and knowledge of various multimedia platforms.

Mason, Oh

• Collaborated with national and territory account managers (NSM’S & TAM’s) to expand marketshare and frequently generated over six-million dollars in revenue quarterly as a team.• Accommodated authorized partners and customers to enrich consumer relations while adapting to anever-changing role and environment.• Accountable for achieving quarterly targets in net-new business sales by analyzing patterns in aterritory and implementing synergistic business plans.

Cincinnati, Oh

 Developed advertisement for promotional use while expanding through various platforms. Organized and strategized the agenda for each show while directing meetings. Controlled the sound boards leading up to and during the show. Managed the social pages remotely as well as performing on-air announcements.

Cincinnati, Ohio Area

 Applied an efficient system of arrangement for products in the Grocery Department leading to a boost in storage space, reduced waste and limited excessive spending. Supervised the grocery department and managed tens-of-thousands of dollars in capital flows, material and information through complex control systems.