Marcus Swafford Email & Phone Number

Suwanee, Atlanta

• Led cross-functional teams focused on delivering customized support to strategic accounts, seamlessly integrating Avantor's software and lab solutions. Managed end-to-end customer support, aligning projects with.
• Implemented a user-friendly chemical tracking system, significantly reducing audit preparation time from days to minutes.
• Established standardized guidelines and best practices for high-touch customers, driving business opportunities.
• Led an outreach initiative for small to medium-sized accounts to mitigate pandemic-related business losses.
• Coordinated the introduction of a point-of-use inventory management program, saving over thousands of hours annually and reducing lab supply costs.
• Enhanced operational efficiency through the implementation of Inventory & Chemical Management Solutions, reducing overstock inventory.

Sandy Springs, GA

• Utilized strong interpersonal communication skills to drive sales despite many customer hesitationsand obstacles.
• Assisted customers that are in the process of moving by using a consultative and customer-focusedsales approach while working inside of an industry-leading call center
• Demonstrated expertise in technology and knowledge of various multimedia platforms.

Mason, OH

• Collaborated with national and territory account managers (NSM’S & TAM’s) to expand marketshare and frequently generated over six-million dollars in revenue quarterly as a team.
• Accommodated authorized partners and customers to enrich consumer relations while adapting to anever-changing role and environment.
• Accountable for achieving quarterly targets in net-new business sales by analyzing patterns in aterritory and implementing synergistic business plans.

Cincinnati, OH

 Developed advertisement for promotional use while expanding through various platforms. Organized and strategized the agenda for each show while directing meetings. Controlled the sound boards leading up to and during the show. Managed the social pages remotely as well as performing on-air announcements.

Cincinnati, Ohio Area

 Applied an efficient system of arrangement for products in the Grocery Department leading to a boost in storage space, reduced waste and limited excessive spending. Supervised the grocery department and managed tens-of-thousands of dollars in capital flows, material and information through complex control systems.