I am a results-driven professional with impressive experience in customer service management and operations including client interaction, handling back-end activities, credit appraisal, customer queries resolution, and conflict management across the banking industry. During my four years of tenure with the reputed company, I have got well acquainted with maintaining a high level of customer satisfaction through in-depth knowledge of customer requirements, mutually trusting relationships, and account dedication.My functional forte also comprises demonstrated knowledge of credit & collections processes and procedures, I have gained a profound understanding of developing and nurturing productive client relationships, ensuring customer satisfaction through addressing customer issues, and providing solutions that reflect company characteristics and accurately resolve a client’s concern. My indigenous experience has endowed me with a strong background in resolving complex clients' issues and client grievances with effort and hard work and delivering business results within the stipulated time.To know more about my work experience and skills, you can connect with me, and I will be happy to discuss it. Thank you.