Stefan Wagner Email & Phone Number

Ottawa, Canada Area

SSC's first priority is to maintain and improve the delivery of IT infrastructure service while renewing the Government's aging IT infrastructure. SSC's goal is to move 43 Partner Departments from separate and often dissimilar infrastructure services to a set of consolidated, consistent more effective and cost-efficient 'shared services' for the Government of Canada. Addressing the challenges, opportunities, rewards, and risks of an enterprise-wide approach in the development, delivery, and management of SSC's services is fundamental to achieve SSC's goals.

Gatineau, Que

Senior Level Resource with intimate knowledge of computing, networking products and systems.Provided technical consulting with regards to Field Office implementation, integration, deliveryand support.Attended and participated in Field Office relevant meetings with Elections Canada (EC) stakeholders.Captured technical requirements from stakeholders and collaborated with other teams to devise a rapid deployment technology solution that will enable EC to successfully deliver and support the 42nd General Election.Worked in a laboratory environment to build, test and seek solutions.Ensured technology solution promotes innovation, security and cost efficiencies to EC.Reviewed, assessed and provided valuable comments on EC application and system designs and architectures.Cataloged and updated any technical documentation and diagrams that provide a holistic view of approved Field Office solutions.

Surrey, Bc

 Support all network aspects from user and group permissions to new user implementation Provide hands-on support and expertise to the deployment, testing and troubleshooting and maintenance of small and medium business systems consisting of multiple custom applications. Assembly, administration and technical support of company’s developed hardware firewall  Hardware and software licensing installation and Asset management Utilizing solid expertise and working knowledge of Intel, Dell and white box server hardware, operating systems and software as well as virtualization with VMWare ESX.  Worked with third party vendors to resolve client problems and procure hardware or Software Deploy releases and fixes, provide application updates and support migrations. Participate in business and technical information technology solution implementations, upgrades, enhancements and conversions.  On site and remote technical support Actively contribute to the development effort toward project objectives, review team deliverables and Participate in the release and deployment planning processes. Coordinate and collaborate with others in analyzing collected requirements to ensure plans and deliverables with the customer. Prepare system documentation, establish and maintain security, integrity and business continuity controls and documents. Stay current on emerging tools, techniques and technologies. Systems and network remote monitoring  Microsoft Servers and Active Directory administration

Delta, Bc

 Customer service  Internet connection troubleshooting Hardware and software related problems troubleshooting Email troubleshooting and configuration Monitoring Network during non-office hours Digital Cable TV troubleshooting

Richmond, Bc

Responsible for Sales, Training, Inventory, Merchandising.

Richmond, Bc

Responsible for replacing broken hardware or deploying systems for new employees at BC Ferries and the Ministry of Children and Families

Richmond, Bc

Responsible for Retail sales. Duties included: Sales, Merchandising, Inventory, basic technical support.

Mcse, Computer And Information Sciences And Support Services

In depth education about administrating a Microsoft Windows Enterprise level network. I also acquired my Microsoft Certified Professional.

Pc Support Specialist, Computer And Information Sciences And Support Services

Basic understanding of Microsoft Office and Windows Operating Systems. I also acquired my A+ Certification