Jesse Swain Email and Phone Number

•Meet with stakeholders to identify areas needing improvement within the business•Lead process improvement workshops to analyze established processes for opportunities •Design workflows and strategies to optimize business performance•Design process improvement plans and manage implementation from start to finish•Track, measure, and report on process impact with a data driven mindset

• Supervised a staff of 20 plus employees responsible for Auditing 8 different Health and Welfare Trust Funds and the Western Conference of Teamsters Pension Trust Fund• Wrote macros to increase efficiency for multiple departments of Northwest Administrators• Designed and led training workshops to enhance cross-department knowledge and communication

• Supervised a staff of 12 employees responsible for handling more than $500M in pension contributions a month• Utilized Systems thinking to identify process improvement needs and solutions for multiple departments within Northwest Administrators• Scheduled and ran daily and weekly Department meetings to increase communication and efficiency• Solely responsible for selecting, interviewing, and hiring all staff in the Department

• Designed and implemented a new hire training program for all Auditors• Test Lead for the software system utilized by Auditors for the Western Conference of Teamsters Pension Trust Fund• Created intermediate solutions for software system errors, allowing for audits to continue while technical issues were addressed.

• Performed audits for over 200 accounts, and responsible for finding discrepancies totaling $10M on behalf of the Western Conference of Teamsters Pension Trust Fund.• Carried out detailed investigations on client pension reporting methods to ensure compliance with applicable union collective bargaining agreements.