Sean S. Email & Phone Number

Birmingham, Gb

Northampton, England, United Kingdom

Duties:Manage tickets escalated from 1st line support and perform further troubleshooting.Logging and resolving tickets using BMC Remedy ITSM.Provide 2nd line support & perform physical troubleshooting on hardware, as well as troubleshooting end-user software issues via Remote Desktop software. (DameWare Mini Remote Control)Ensuring timely resolution of tickets in line with SLA.Understanding the difference between multiple resolver teams and the process to escalating tickets to those teams.Providing desktop support over multiple IT Infrastructures.Building & deploying hardware for end-users (Laptops, Desktops & Smartphones)Undertaking projects when IT changes are made organisation wide. (replacing printers, updating operating systems)Responsible for installing new or existing hardware for office relocations.

Birmingham, England, United Kingdom

Duties:Acting as the single contact point for end users for IT Support / Assistance via Phone & Email.Identify, diagnose & troubleshoot software issues via Remote Desktop software. (Microsoft QuickAssist)Logging and resolving tickets using BMC Remedy ITSM.Ensuring timely resolution of tickets in line with SLA.Understanding ticket SLA's & correctly triaging tickets within SLA Response time.Understanding the difference between multiple resolver teams and the process to escalating tickets to those teams.Identifying knowledge gaps and create runbooks / KBAs as appropriate.Update existing documentation to reflect changes in processes.

Aldridge, England, United Kingdom

Duties:Meeting and greeting customers.Building genuine rapport with customers.Giving advice to customers and making recommendations of their demands and needs from rapport build.Demonstrating/presenting benefits and key selling points of vehicles and additional beneficiaries to customers.Taking payment.Merchandising vehicles within the showroom and forecourt to improve overall appearance.Working towards both personal and dealership monthly and annual revenue targets.

Birmingham, England, United Kingdom

Duties:Proactively contacting clients at renewal pointsDealing with enquiries and/or complaints from clientsLogging their data onto an in-house computer systemHandling objections and/or propose solutions,Upselling bonus packages and consumablesWorking towards KPI targets.

Birmingham, England, United Kingdom

Duties:Meeting and greeting customers.Building genuine rapport with customers.Giving advice to customers and making recommendations of their demands and needs from building rapport.Demonstrating/present benefits and key selling points of vehicles and products to customers.Taking payment.Merchandising vehicles within the showroom and forecourt to improve overall appearance.Working towards monthly and annual revenue targets.