Sean S. Email & Phone Number

Birmingham, GB

Northampton, England, United Kingdom

Duties:Manage tickets escalated from 1st line support and perform further troubleshooting.Logging and resolving tickets using BMC Remedy ITSM.Provide 2nd line support & perform physical troubleshooting on hardware, as well as troubleshooting end-user software issues via Remote Desktop software. (DameWare Mini Remote Control)Ensuring timely resolution of.

Birmingham, England, United Kingdom

Duties:Acting as the single contact point for end users for IT Support / Assistance via Phone & Email.Identify, diagnose & troubleshoot software issues via Remote Desktop software. (Microsoft QuickAssist)Logging and resolving tickets using BMC Remedy ITSM.Ensuring timely resolution of tickets in line with SLA.Understanding ticket SLA's & correctly triaging.

Aldridge, England, United Kingdom

Duties:Meeting and greeting customers.Building genuine rapport with customers.Giving advice to customers and making recommendations of their demands and needs from rapport build.Demonstrating/presenting benefits and key selling points of vehicles and additional beneficiaries to customers.Taking payment.Merchandising vehicles within the showroom and.

Birmingham, England, United Kingdom

Duties:Proactively contacting clients at renewal pointsDealing with enquiries and/or complaints from clientsLogging their data onto an in-house computer systemHandling objections and/or propose solutions,Upselling bonus packages and consumablesWorking towards KPI targets.

Birmingham, England, United Kingdom

Duties:Meeting and greeting customers.Building genuine rapport with customers.Giving advice to customers and making recommendations of their demands and needs from building rapport.Demonstrating/present benefits and key selling points of vehicles and products to customers.Taking payment.Merchandising vehicles within the showroom and forecourt to improve.