Swaleha Parvin Email & Phone Number

Remote

New Product Introduction (NPI): Completed NPI work related to NG SIEM, Health Check, and JID, including articles, Quick Reference Guides (QRG), and FAQs.Ad Hoc Requests: Managed ad hoc documentation requests, including article review and creation, improving response time.Knowledge Creation and Maintenance:-Created KCS Cheat Sheets and training decks for better TSE understanding of KCS methodology.-Published 74 articles in Salesforce, focusing on cloud security; reduced knowledge article backlog by 375 records in 6 months.-Improved customer satisfaction by bringing the article feedback backlog down from 214 to 0 within 3 months.Customer Satisfaction and Engagement:-Created an external newsletter for premium support customers, notifying them about announcements, webinars, and earnings.-Published 18 blogs on the Crowd Connect page, each gaining over 500 views.Training and Leadership: Planned and conducted training sessions for support engineers, resulting in increased case creation and attachment rates.Content and Asset Development:-Created 25 document and design assets, including QRGs, cheat sheets, and infographics.-Developed templates for consistency across KPI deliverables.-Developed a standardized Technical Writing Handbook and documentation templates, boosting consistency across deliverables and increasing publishing efficiency.Efficiency Improvements:-Increased publishing efficiency by coordinating with TSEs and streamlining template creation.-Improved the knowledge experience by editing and publishing 74 articles.Enrolled for AWS Cloud certification and CCFA certification

Noida, Uttar Pradesh, India

- Created clear, concise interface text, messages, and instructional materials for complex processes.- Conducted usability testing to refine content based on user feedback.- Collaborated with marketing and product teams to align content with brand guidelines and objectives.- Ensured all content adhered to the company’s tone, style, and quality standards.- Developed content strategies to boost user engagement and retention.- Designed scalable processes to maintain consistency and high-quality UX content.- Curated and edited a range of materials, including in-app content, blogs, and videos.- Revised and proofread content for accuracy and impact.

Noida, Uttar Pradesh, India

• Delivered documentation for Virtuoso Floorplanner and AbstractGenerator User Guide. • Responsible for social media promotion of #Virtuosity, # VirtuosoVideoDiary and #VirtuosoMeetsMaxwell blogs and #Virtuosity products.• Responsible for reviewing error messages and performing GUI reviews of Virtuoso #Floorplanner User Guide and Virtuoso #AbstractGenerator User Guide tools. • Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation for #Virtuoso products for Cadence Online Support and #KnowledgeAndLearning YouTube channel.• Collaborate with cross-functional teams such as Research and Development, Pubs Infra, Product marketing and other Technical Communication teams to produce accurate, high quality documentation for our customers.• Attend and contribute to product or project team meetings.• Identify, plan for, and revise technical writing project requirements, and research complex source material for documentation projects. • Improve the depth and quality of the documentation set based on feedback from internal and external customers.• Meet deadlines and produce high quality documents while adhering to the #Agile process and standards.

India

Collaborated with developers to identify and understand the feature requirements.Collaborated with designers to understand feature designs and areas of documentation.Wrote intuitive documents for all the latest features.Analysed and Preparing performance reports for user and developer docs.Resolved ad-hoc customer tickets to ensure a seamless doc experience.Conducted Peer-reviews for internal documents.

Pune, Maharashtra, India

Responsible for creating, editing and structuring technical documents in DITA using XML authoring tools and content management system.Gathering technical specifications and other inputs for high-quality documentation.Undertook release deliverable tasks.

India

India

One of the most viewed writer on "Self Help" and "Motivation" niche with answers having 143k views

Post Graduate Diploma In Technical Writing And Business Management, Professional, Technical, Business, And Scientific Writing

Computer Science