First point of contact ensuring an excellent patient experience and patient retention. Performing the roles of Receptionist, Treatment Coordinator, Insurance Coordinator and Liaison between Doctor, colleagues and to patients as needed. Responsible for following systems and processes enhancing the growth of the practice. Controlling costs to meet monthly budget and ensuring all fee schedules are correctly input and updated. Monitor all office emails, social media websites and respond in a timely manner. Responsible for reviewing and approving payroll on bi-weekly basis. Scanning all insurance checks, accurately balancing all accounting and making bank deposits.

Accountable for all aspects of day-to-day office operations. Responsible for coaching and onboarding teammembers and clinical staff. Managed daily operations, patient service experience, inventory, and supply orders. Focused on increasing revenue/profit and controlling costs to meet the monthly budget, while maximizing patient flow and productivity.

Perform opening procedures and complete all end-of-day and POS reports. Prepare the staff for upcoming doctor appointments and eyewear services. Complete the patient prescreening process including verifying insurance. Answering multi line phones to make and confirm appointments.

Maintain records of monetary transactions and ensures each business day is properly closed and balanced. Cash out cashiers at the end of each shift and maintain records of discrepancies and issues corrective consultations for discrepancies above policy tolerance. Assists in the processing of payroll and Personnel Action Forms with any changes to the Corporate Payroll Department. Maintains OSHA Records. Processes New Hires and verify the accuracy of Social Security Information for payroll. Provided new hire orientation and submitted required documents to Human Resources/Payroll.

Responsible for opening and closing the dental office. Verified patients and their insurance and remaining benefits. Post insurance & patient payments, as well as following up on unpaid claims. Running end of day reports and balancing of all monies. Maintaining doctor and hygienist’s schedules, as well as assisting with emergency needs of patients. Ordered office supplies and ensured all warranty information was completed and filed chronologically and alphabetically.

Greet and check in patients. Update patient information and verify dental insurance. Answer multi-line phones, transferring calls to appropriate extensions. Call patients with outstanding balances, collecting monies due and setting up monthly payment arrangements. Checking patients out and collecting co-payments and balances due.