Swaminathan Suriyanarayanan Email & Phone Number

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

Abu Dhabi, United Arab Emirates

Role:• Develop standard work procedures for all the companies and the support departments in the group using TPS methodology• Audit the implemented standard work procedures for compliance and efficiency and recommend process improvements• Work with cross-functional teams on process improvements using Lean principles• Implement process automation activities in the group as a member of Robotic Process Automation – Center of Excellence (RPA-COE) team• Develop, implement and manage the compliance framework for the group including policies creation and deployment, training, audit, escalation handling and coordination with external and internal stake holders• Conduct awareness sessions to all the staff on the compliance framework and reporting system• Assist in the investigation of compliance-related complaints• Conduct adequacy assessment of the CCTV coverage and physical security across all the sites, identify and report potential gaps to be fixedAccomplishments:• Successfully completed four projects in process automation across contact center, warehouse and service workshop• Achieved resource optimization and enhanced process efficiencies through process automation• Improved operational efficiencies and control environment through successful implementation of standard work procedures• Ensured consistency of implementation of the standard work procedures through periodic audits• Trained 900+ staff in the group on compliance-related topics, raising compliance concerns, etc.• Supported the attainment of ISO 9001, ISO 14001 and OHSAS 18001 certification for the group companies

Dubai, United Arab Emirates

Role:• Spearheaded the process improvement activities and established the key performance indicators / objectives for all the staff• Developed, tracked, and reported the service level agreement / key performance indicators for the group• Implemented the audit program to verify the compliance and identify process gaps for the Service Division• Conducted thorough analysis on the service performance and highlighted the areas for improvementAccomplishments:• Completed resource optimization project for Finance Department, thereby achieving centralization of the activities, reduction of manpower cost up to AED 300K, minimization of lead time, elimination of redundant & non-value added tasks and improved financial reporting• Implemented standard work procedures in warehouse and logistics operations, engineering & customer service team, call center and inventory management• Formulated and developed service excellence performance monitoring dashboards for Engineering, Call Centre & Customer Service departments• Automated key processes in Finance, Logistics and Customer Support Departments, thereby achieving reduction in lead time & manpower, cost saving, integration between various systems and real time reporting of financial performance• Effectively curtailed the manual intervention and reconciliation time for daily cash collection from the centers• Functioned as a part of the Cost Reduction Committee

Dubai, United Arab Emirates

Role:• Performed quality assessments (ISO and EFQM) for all retail stores across the country as well as all departments in corporate office• Executed audits for service level agreement / key performance indicators of all the departments.• Aligned ISO-related activities along with documentation and implementation of European Foundation for Quality Management Model • Tracked the CSR related activities, collated and submitted the CSR reports & case studies• Acted as representative of the company in the task groups set-up by the Dubai Chamber of Commerce and Industry• Functioned as a member of the Assessor Team for EFQM assessments in the company• Developed the training modules & created the information library on quality and quality-related topics• Delivered SOP update for all the departments with measurement of timelines, templates and records designing for every processAccomplishments:• Engaged in leading work balance study using Lean principles for Inventory, Vendor Management and Retail Support Teams• Assured completion of 4 improvement projects based on Lean, Practical Problem Solving (PPS) and A3 Methodologies• Successfully eliminated non-value added activities and minimized activity lead time by implementing standard work in warehouse• Enhanced the distribution methodology of stocks to retail stores which led to reduction of ageing inventory, improved sales & inventory planning and increased sales• Identified and resolved the system gaps within retail selling and eliminated fraudulent transactions• Implemented a tracking system for all projects in the company with key milestone activities• Successfully implemented the EFQM framework in the organization as part of the business excellence team, thereby won Dubai Quality Award (2011) for the company• Part of the key team in CSR activities which ensured the company received the Dubai Chamber CSR Label award (2012)

Bengaluru, Karnataka, India

Senior Executive - Quality and Professional Development -Conducting periodical Quality Management System Audits across all departments; training workforce at different levels on QMS awareness; conducting quality reviews internally to ensure quality at source;

Chennai, Tamil Nadu, India

- Team member in the chemical wing of research & development department- Part of the team which successfully implemented the experimentation tools in R & D- Knowledge of QC tools- Participated in Kaizen projects- Part of the QMS documentation team- Quality testing of brake linings and raw materials

Bsc, Chemistry

Bsc, Chemistry