Swaminathan K Email & Phone Number

A seasoned professional, leader and an expert in operations management with over 12 years of specialization in service delivery, account management, customer relationship and business operational capabilities (planning and execution), with top-line focus and P&L responsibility.Highly motivated, results oriented with strong organizational and planning skills, and an unique ability to successfully navigate through challenges by leveraging the knowledge gained from experience, a background in economics, customer relationship management; and a certification in software technology and systems management that aids in achieving very high degrees of improvement in service quality and operational excellence using information technology - combining correct technology, planning and execution along with an effective communication channel.Specialties:Project planning, process design, operations management, service delivery, customer experience, continuous process improvement, risk, business continuity and change management, team building, talent management, business analysis and planning, business process, cross-functional team management, budgets and forecastingStrong analytical skills with an ability to lead multi-level teams and solve problems with a win-win negotiation approach, domain expertise in automotive, ecommerce, retail and travel in the areas of data aggregation, content enrichment, catalog management, competitive intelligence, data migration, product gap, data quality and integrity, parts compatibility, invoice processing, order fulfillment, and contact center management, with extensive cultural awareness dealing with clients across multiple geographies including UK, USA, Canada, Europe and Asia Pacific.