Lea Swanson Email & Phone Number

Texas, United States

Hurst, Tx

Drove company revenue and leads through outreach program. Continuously provides shareholders analysis on ROI. Budget facilities maintenance.Staff accountability, managing customer expectations, and ensuring day to day operations at multi unit levelInterview, hire, and train all qualified staff members to ensure business needs are met Manage multi unit level payroll needs

Frisco, Texas, United States

Collaborated with key stakeholders to define program scope, objectives, and success criteria, ensuring alignment with cross functional teams and organizational goals. Led change management efforts to facilitate adoption of new programs resulting in cost savings, organizational and vendor satisfaction.Developed and maintained strong relationships with key vendors to ensure timely deliverables.Supported and analyzed nationwide customer appreciation program, including planning, executions, and monitoring.

Frisco, Texas, United States

TOPs March 2022 Cohort supporting E2E Testing for Device Finance Upgrade Trade in Subsidy teamDirector-nominated nationwide development program, providing Retail/Care employees the opportunity to gain experiences and skills. This is completed through partnerships with supporting key business partners in HQ roles while utilizing frontline experience insight to provide a better customer experience.Implemented Issue Management process to align team of 15+ to improve communicationCollaborated with 15+ team to align deployment of system enhancements to frontlineDemonstrated Champion Change by learning DFUTS space and pivot to best support the teamSupported multi-channel (Retail, Care, and Metro by T-Mobile) testing of 50+ base test cases, auditing deployed projects, and contracted testing team

Plano, Texas, United States

Opened and managed the first experience-oriented retail format for T-Mobile as an operations expert​Worked closely with HQ, Retail, Design, and operations teams in partnership of retail format. ​Drove operational efficiencies, while delivering on key performance metrics in a noncommissioned environment​Navigated multiunit management alongside managing and opening multiple locations​Created market level training and expertise in 2 new formats (LDC and Experience)​Participated in full project cycle of test and learn, proof of concept, and multiple pilots.​Q2 Winners Circle recipient

Grapevine, Texas

Built relationships with customers to gain revenue and drive consumer and business solutions Right fitting customers based on identification of their mobile needsProvided Magenta Glove Experience Web based chat consultation with new and existing customers across South Area Created innovative ways to connect with customers due to pandemic stateDirected existing customer flow to cross channel organizations such as TEXImplemented new fraud prevention strategies due to web environment

Grapevine, Texas

Maintain daily inventory operations for multiple retail locations​Bi-weekly inventory counts to identify shrinkage and perform variance research​Maintain service on all security devices and merchandising on sales floor

Highland Village, Tx

Maintain daily inventory operations for multiple retail locations​Bi-weekly inventory counts to identify shrinkage and perform variance research​Maintain service on all security devices and merchandising on sales floor

Southlake, Tx

Assisted customers Managed team of 6+ with sales transactions and floor coachingOpening/Closing duties Received inventoryMerchandisingResponsible for training 15+ associates with sales systems and merchandising at a new location the time limit provided (5‐7 days).