Senior Consultant (Business Analyst) - JDE HR Support | Sept 2014 – PresentProject 1: Chevron - JDE HR Support Team Size: 4• Orchestrated the development and continuous improvement of JDE HRMS modules, increasing system efficiency and user satisfaction • Managed and swiftly resolved an average of functional issues weekly from offshore, reducing system downtime and enhancing user productivity• Analysed and documented over custom requirements for system enhancements per quarter, driving an increase in HRMS customization and user experience• Delivered comprehensive support for the Payroll Module, maintaining accuracy in payroll processing for over 1,000 employees• Efficiently managed incident queues, collaborating with the Manila Team to improve the response rate by and resolution efficiency • Created and updated FSDs ensuring system development processes were clear and accurate.• Conducted thorough peer reviews of FSDs, maintaining high-quality standards that resulted in a decrease in post-deployment issues• Creation of Change Request for Security, UDC, Batch versions, Programming Change, Bug fix, Enhancements etc getting UAT from user• Assisting user of LABU - Argentina, Brazil, Venezuela & Colombia • Assisting user of ASBU – Thailand, Bangladesh, Kuwait and Angola• Engaged in project related activities: Onboarding, Off boarding of resource• Preparation of Weekly, Monthly and Quarterly Report for Client presentation• Conducting Project Enhancement meetings and ensure completion if enhancements.• Conducting Client BU engagement meetings.• Handled End to end assistance in BDH Payroll activities during their month Payroll.• Provided expert-level assistance to users across diverse regions including Latin America and Asia, increasing regional user satisfaction and enhancing global operational excellence• Worked on New Tool Release upgrade and Disaster Recovery projects.

• Led teams in multi-faceted HR functions, improving recruitment efficiency by and reducing time-to-hire by • Implemented new appraisal systems, contributing to a uplift in employee performance metrics• Formulated and revised key HR policies, resulting in a decrease in policy-related queries• Managed complete employee lifecycle processes from onboarding to exit, enhancing employee experience scores• Designed and executed employee engagement programs, leading to a improvement in employee engagement survey results• Coordinated learning and development initiatives, ensuring a 100% completion rate for mandatory training• Oversaw comprehensive MIS report generation, providing critical data that contributed to strategic HR budgeting and decision-making