Objective:Seeking a challenging role as a Customer Support Team Lead, leveraging extensive experience in customer service, team leadership, and e-commerce operations to drive exceptional customer satisfaction and sales performance.Professional Summary:Highly skilled customer support professional with a progressive career starting as a Customer Support Associate, advancing to E-commerce Sales Associate, and aspiring for a Team Lead position. Adept at resolving customer queries, guiding team members, managing e-commerce listings, and driving sales improvements through strategic decisions and competitor analysis.Customer Support Associate:Resolved a wide range of customer queries, ensuring compliance with product-related issues.Guided team members to enhance quality and efficiency in handling customer support tasks.Managed returns, refunds, and customer reviews, ensuring a seamless customer experience.Worked on reviews and ratings to maintain high customer satisfaction levels.E-commerce Sales Associate:Created and managed product listings on various e-commerce platforms such as Amazon, eBay, OnBuy, and ManoMano for the UK market.Monitored sales performance, stock levels, and advertising campaigns to optimize sales.Conducted competitor analysis to identify opportunities for sales improvement.Made strategic decisions to enhance sales performance and achieve targets.Prepared and maintained various daily reports, providing insights and updates to the manager.Skills:Customer Support and Query ResolutionTeam Leadership and GuidanceE-commerce Operations and Listings ManagementSales Monitoring and ImprovementCompetitor Analysis and Strategic Decision-MakingReporting and Data AnalysisProficiency with E-commerce Platforms (Amazon, eBay, OnBuy, ManoMano)