Swapna Rajeswari Bhagavatula Email & Phone Number

Canberra, Australian Capital Territory, Australia

Canberra, Australia

Melbourne, Australia

• The projects involved Amdocs OSS product configuration, deployment and integration on complex Oracle based databases and data warehouse environments (Oracle 12c, 11g, 10g and 8) for top telecom service providers world.
• Work with Ciena PM, Development and test teams to successfully complete all BA/QA related activities multiple project streams at Telstra – EOTC2, EVO, SEP, TID, MoNTIS, UNTU to name a few.
• Conduct AS-IS system study.
• Conduct AS-IS process models.
• Propose Target state process and data models.
• Conduct workshops and capture detail requirements.

Melbourne, Australia

• The position is responsible for contributions to the Public Access Center (PAC) team as the first point of contact for consumer enquiries as well as ensuring an exceptional level of customer service to both internal.
• Respond to consumer correspondence (primarily phone) in a professional manner: o Consumer report requests o General enquires regarding credit file o Assist consumers with understanding Check your credit website o.
• Delivery of requested consumer reports
• Ensure all activities are within compliance of applicable privacy legislationAdditional Responsibilities undertaken:
• Took responsibility as Internal Auditor for D&B.
• Emailing Reports

Melbourne, Australia

• Receive inbound calls from customers for telecommunications services (Mobile, Landline and Internet Enquiries) and constantly delivered exceptional customer service by providing specialist advice
• Articulate and very effective working with people of different backgrounds and temperaments
• Focused on achieving business outcomes and consistently meeting and exceeding customer satisfaction, customer resolution and productivity
• Effectively handled complaints from customers(TIO) very patiently and try to resolve the issue on the same call
• Accurately perform Data Management, remember, and verbally communicate detailed information
• Offer a complete range of products to customers by selling (upselling and cross selling) wherever applicable.

Pune

• As a Cramer expert, to work with the customer and other vendor teams for this Project, I held prime responsibility for various technology metadata configuration and data migration of customer’s Inventory into Cramer.To.
• My overall responsibilities included:
• Configure Cramer Metadata Models for various Customer’s Telecommunication’s technologies(Transmission, DWDM, IP, Signaling and Switching) and objects according to the TechnicalRequirements Specification.
• Develop System and Software Design Specifications, Software Interface Specifications, Software TestPlans and Test Cases.
• Some of the key technologies that I have configured in Cramer o SDH o PDH o IP o DWDM o IP Address management o Other Number management like DWDM Lambdas o Generic Entities and complex relationships to core dimension.
• Manage complex mapping tables that generate CNMS Names for instances of all object types inCramer