Swapna Veer Pmp® Email & Phone Number

Bengaluru, Karnataka, India

Hyderabad Area, India

Hyderabad Area, India

Responsible for leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & Team Target;Responsible for overall service delivery, SLA management and monitoring performance against key success metrics for the team while identifying & mitigating risks and acting as an authority for payments & correspondences;Conducting daily meetings with the associates and discussing about their report statistics and the respective feedback and setting targets for associates as well as motivating them to achieve those targets;Involve in processes, documentation, business control checks, audits, and monitor statutory compliance areas while maintained overall client relationship management and mentored of all teams;Reviewed existing systems & procedures and designed internal controls/quality audit checks for various operational areas to achieve higher operational efficiency, resource rationalization and cost reduction;Forecasting workload and scheduling staff to meet anticipated workload within the scheduled turnaround time, thereby enhancing efficiency and meeting deadlines;Defining performance standards across all functional areas and periodically reviewing performance of the team with deft application of concurrent management audit procedures;Responsible for Attrition Management, Avoiding Absenteeism and Adhering to attendance management procedures.

Hyderabad Area, India

London, United Kingdom

Hyderabad

Strategically reviewed project proposals, planned and analyzed the basic requirements while setting up the technical infrastructure of the project.Organised and managed resources for the project that entails creating estimates for the project, work breakdown structure, project plan & schedules.Identified risks within defined scope, monitor quality assurance measures, time and cost constraints; structured project & operations budget, drawing cost estimates, checked technical aspects, mobilised and deployed resources to accomplish project / assigned work within agreed cost/timelines.Managed scope creeps and control project variances through root cause analysis and correction implement and achieved project changes and interventions smoothly.Launched training sessions and mentored project teams and ensure the project takes off efficiently.Analysed the source files received from the stakeholders and understood the functional requirement and oriented to the team and assigned responsibilities. Prepared project deliverables such as product portfolio documents, project work plans, resource schedules, resource mix analysis, project budgets, issued lists and slippage tracking schedules; Measured the performance of the project. Know how the project is performing against the milestones, times frames, deliverables, budget and resources. Maintained communication with project stakeholders and provided updates on the regular project related developments.

Hyderabad Area, India

Participated in requirement gathering, analysis & preparation of functional specifications.Identified process gaps, technology inefficiencies and provided business expertise regarding system design and ensured to streamline processes while working on the projects.Organised and managed resources for the project that entails creating estimates for the project, work breakdown structure, project plan & schedules.Identified risks within defined scope, monitor quality assurance measures, time and cost constraints; mobilised and deployed resources to accomplish project / assigned work within agreed cost/timelines.Interacted with the team members in-house and teams spread across the global for the mutual benefits of the project while interacted with the customers/clients on their projects for better feedback.Managed scope creeps and control project variances through root cause analysis and correction implement and achieved project changes and interventions smoothly.Launched training sessions and mentored project teams and ensured the project takes off efficiently.Maintained communication with clients across the globe and provide guidance on the projects and its requirements to the clients while updated them on the regular project related developments.

London, United Kingdom

Reported on project status to key groups and individuals (Sponsor, Steering Committee) and Project Manager.Created Gantt Charts, project plans and worked with the project manager on the reporting produced against the process.Measured the performance of the project and knew how the project is performing against milestones, timeframes, deliverables, budget and resources.Provided commentary on the performance of the team and project including identification of any risks/issues/areas for improvement and implementing recovery plans where key targets are not being met.Acted as a point of contact for customers during the project delivery phase of a solution. Completed data and billing analysis of customers account.Demonstrated complete understanding of the solution requirements, implementation phases and time scales. Acted as a conduit between the customer, presales, Customer Development Managers and operation functions to resolve customer problems, risks and issues. Gained buy-in from key stakeholders and kept their interest and level involvement right throughout the project.Managed project closing, created and maintained technical documentation on computer-based information systems

Newcastle-Under-Lyme, United Kingdom

Directed the project team and managed implementations for assigned project ensuring the vision of the project is carried out throughout the completion of the project.Responsible for assigning tasks to the team members, conducted short seminars and launched training sessions and mentored project teams and ensured the project takes off smoothly.Launched kick off meetings with the clients and ensured the are updated on the project status and scheduled client training sessions on system usage.Participated in on-site meetings and updated senior PM and PgM on the updates and reports.Organised and managed resources for the project that entails creating estimates for the project, work breakdown structure, project plan & schedules.Mobilised and deployed resources to accomplish project / assigned work within agreed cost/timelines.

Edinburgh, United Kingdom

Assisted with the accounts payable backlog in order to learn current processes.Reviewed processes and created a report on proposed changes.Discussed and prioritised the projects with the relevant stakeholders and reported to Senior Project ManagerAnalysed and evaluated cost models to ensure cost compliance.Managed an average of 75 provisioning orders monthly and instructed collection agencies, solicitors and also reconciled accounts.Developed solid relationships with outside vendors and internal Facility Project Managers.Promoted team building efforts by training and mentoring new employees with no prior telephony experienceResolved clients’ issues and liaised internally to progress any hitches being handled in other departments.

Masters Of Advanced Structural Engineering

Activities and Societies: Research, Project Management TeamsAdvanced Structural Engineering

Bachelor’S Degree, Civil Engineering

Education record

Master Of Arts - Ma, Psychology