Swapnil Bhor Email and Phone Number
Serve as the first contact with customers who need technical assistance via the phone or emailPerform troubleshooting using different diagnostic techniques Troubleshoot, diagnose, and resolve technical hardware and/or software issuesProvide quick resolution and excellent customer serviceRedirect unresolved issues to the next level of support personnelProvide needed information on IT products or servicesKeep record of problems and their resolution Follow-up with customers Provide feedback on processes and make recommendations on areas to improveMaintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshootingSuggest improvements on procedures.
Future Focus Infotech Private Limited
View- Website:
- focusinfotech.com
- Employees:
- 1298
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Team Leader It SupportFuture Focus Infotech Private Limited Nov 2022 - PresentLupin Biotech PuneDesktop support Engineer of QC Departmentsupporting equipment with application and desktop.Maintenance & updating of Asset Management.Responsible for attending calls regarding Laptop, Desktop, Workstation, & Server.Instrument Support.User Management Tool (Creation of User ID, Modification, Deletion, Lock/Unlock) Instrument Application Support.Connectivity Within System and Instrument.Data Backup (Daily Backup, Monthly Backup).Data Archival and Restoration.Monthly Folder Creation and mapping with to Instrument.Audit Trial, Preventive Maintenance of Instrument & System. Supporting Active Directory (Creating Users, Deleting Users, Managing Groups).Basic Windows 7, 10, 11 Support and Configuration.Provided daily technical support network, connectivity, e-mail.Installed new software as per requirement and setup computers.Installed of Network Printers as well as Local Printers.Handling Ticketing Tool (SUMMIT Ticket Tool)
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Jr. Officer (It Support)Premium Serums And Vaccines Private Limited May 2021 - Nov 2022Pune, NarayangaonPharma Company making vaccines to save from poison. My responsibilities are supporting to Desktop, Laptop , Printers and other IT related equipment. Troubleshooting windows issues. Installation and updating of operating systems. Preparing new desktop or laptop with proper configurations for new users. Installing and sharing printers. Resolving basic network issues like LAN , Internet service, FTP etc. Keep all desktop and laptop secure with Antivirus. Updating Antivirus. Installing windows patches if needed. Basic knowledge of Active Directory such as assigning policies to users. Add/Edit or Delete users from AD. Group Police's . Working knowledge of IT Help desk Ticketing system. -
Technical Support EngineerBlue Rays Pvt. Ltd Mar 2020 - Apr 2021Junnar, Maharashtra, IndiaAll Internet, Desktop,laptop Related work Handling.Maintaining online Booking system of Family Party, Lodge Rooms.Provided daily technical support. Installed new software as per requirement and setup computers.Updating Definition files of Antivirus.Maintaining Staff (Duty, Salary) Maintaining Store.
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Technical Support EngineerKalika Constructions Jan 2013 - Dec 2019Pune, Maharashtra, IndiaMaintenance & updating of Asset ( In Computer)Responsible for attending calls regarding Laptop, Desktop, Workstation, & Server.Solved many problems by troubleshooting regarding Microsoft O/S.Supporting Active Directory (Creating Users, Deleting Users, Managing Groups).Creating User Data Backup and restoring on New System with their profile.Updating Definition files of Antivirus.Provided daily technical support network, connectivity, e-mail.Installed new software as per requirement and setup computers.Installed of Network Printers as well as Local Printers.Sending the call Report to co-coordinator after attending the call.
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Help Desk Support EngineerCrystal Solutions Ltd Aug 2010 - Jan 2012Pune, Maharashtra, IndiaClient side - Tata Teleservices (M) LtdSolved many problems by troubleshooting regarding Microsoft O/S.Working knowledge of Workgroup and Domain.Provided daily technical support Installed new software as per requirement and setup computers.Installed Local Printers.Supporting Active Directory (Creating Users, Deleting Users, Managing Groups).Creating User Data Backup and restoring on New System with their profile.Updating Definition files of Antivirus.Configuring Outlook Profile with Microsoft Exchange.Configuring Microsoft Communicator, and managing live meetings.Configuring Intranet/internet application like CRM, TIPPS.Sending service satisfaction Mail to customer. -
Technical Support EngineerShivneri Foundation Aug 2009 - Jan 2010Junnar, Maharashtra, IndiaInstallation of patches, troubleshoot software/ configuration issues, upgrades, create message records and message actions.Updated client/ servers with the latest patch level. Deploy and configuring PCs, Workstations and Laptops. Maintenance, Troubleshooting of Desktop Pc’s, Laptops,Operating System Installation of Windows XP and Windows 7
Swapnil Bhor Education Details
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Hcl Career Development CenterFirst Class
Frequently Asked Questions about Swapnil Bhor
What company does Swapnil Bhor work for?
Swapnil Bhor works for Future Focus Infotech Private Limited
What is Swapnil Bhor's role at the current company?
Swapnil Bhor's current role is Team Lead - lupin Biotech.
What schools did Swapnil Bhor attend?
Swapnil Bhor attended Savitribai Phule Pune University, Hcl Career Development Center.
Who are Swapnil Bhor's colleagues?
Swapnil Bhor's colleagues are Soma Mukherjee, Arunkumar Sankaran, Racquel Cloney, Akshay Lekawale, Mohit Panwar, Haripriya R, Aman Gupta.
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