Swapnil Mahajan Email and Phone Number

As a Senior Researcher, my Job profile includes of research and recruitment.The team which I work with caters to various markets, covering multiple verticals with multiple skill sets.We specialize in BFSI, FMCG, Pharma, Oil & Energy, Construction & Engineering, Retail, Manufacturing, Industrial Automation and various sectors.We help our clients in 3 ways:Sourcing - Active positions and Succession or Talent PipeliningResearch and MappingTalent IntelligenceSome… Show more As a Senior Researcher, my Job profile includes of research and recruitment.The team which I work with caters to various markets, covering multiple verticals with multiple skill sets.We specialize in BFSI, FMCG, Pharma, Oil & Energy, Construction & Engineering, Retail, Manufacturing, Industrial Automation and various sectors.We help our clients in 3 ways:Sourcing - Active positions and Succession or Talent PipeliningResearch and MappingTalent IntelligenceSome key projects undertaken are in the areas of:Talent Heat Map - To identify talent availability for specific skillsMarket Map - To create a complete candidate map of all the talent for desired skillsTalent Pooling - Identify and engage high potential candidates for live, projected or recurring rolesExecutive Search - Identify and engage niche and senior talent for critical business needsSpecialties: Market Research, Market Mapping, Heat Map, Talent Acquisition, Operations, Industry Research, Company Research, Client/ Candidate Engagement, Application Process, Screening and Interviewing. Show less

Provided quality customer service by answering incoming calls regarding a wide range of questions and inquiries such as information on checking/savings account, new accounts, processed check orders and bankcard requests.Also Support the HR team in terms of Research and Recruitment. Finding potential candidates through public domain such as LinkedIn, Indeed, Glassdoor, Etc. Also coordinating candidates throughout recruitment processes.Maintaining a good service level… Show more Provided quality customer service by answering incoming calls regarding a wide range of questions and inquiries such as information on checking/savings account, new accounts, processed check orders and bankcard requests.Also Support the HR team in terms of Research and Recruitment. Finding potential candidates through public domain such as LinkedIn, Indeed, Glassdoor, Etc. Also coordinating candidates throughout recruitment processes.Maintaining a good service level relationship with customers tagged under my profile by identifying and assessing customer's need, by being patient, empathetic and passionately communicative.Performed account maintenance and matched appropriate products to customers' needs.Navigated multiple computer screens and customer systems to research and resolve customer issuesAdhered to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets.Used effective and appropriate work practice to meet and exceed goals associate with call quality, average handle time and schedule adherence etc.Retaining customers from cancelling credit cards, presenting the benefits and key features of the products effectively to acquire sales, Retention, handling escalations and supervisory calls.Referred sales opportunities to segment partners by identifying customer needs & Cross-sells bank products and services.Promptly responded to inquiries from members, staff and clients via e-mail, telephone.Conduct surveys and statistics on the registration level of the clients, answering customers queries and complaints. Show less

Specialities - Oil & Gas , Pharmaceutical , Construction, FMCG Sector.Responsible for the entire scope of recruitment activities in Upstream, Downstream, Chemical, business for an International Company.Handling mandates for mid to senior level.Screening, short listing and interviewing candidates.Excellent skills in Talent Acquisition and proven track record of finding, acquiring, assessing, and hiring candidates to fill roles that are required to meet client goals and fill… Show more Specialities - Oil & Gas , Pharmaceutical , Construction, FMCG Sector.Responsible for the entire scope of recruitment activities in Upstream, Downstream, Chemical, business for an International Company.Handling mandates for mid to senior level.Screening, short listing and interviewing candidates.Excellent skills in Talent Acquisition and proven track record of finding, acquiring, assessing, and hiring candidates to fill roles that are required to meet client goals and fill project requirements.Adapt in Relationship Management & Networking Skills.Maintaining various reports like monthly recruitment report, hiring sources report.Responsible for Market Intelligence Mapping.Researching & name gathering for appropriate candidate.Refers qualified applicants to the Account Manager by preparing Recommendation to send it to the client.Passive Candidate Recruitment, Executive Research, Market Mapping, Talent Mapping & End to End RecruitmentEnsuring compliance with Data Privacy and Protection Guidelines.Brief shortlisted candidates about company's background, job description, compensation structure & hierarchy.Develop the confidence in team members to ensure that the set target is achieved by sharing the market insights and knowledge Show less

Major activities performed are company Research, Market and Competitive Research, Demand Generation profiling, creating and updating target company databases etc. Worked on internet research projects for clients in US, building company list (as per requirements), extracting contacts for the given list from various resources available on the internet and segmenting the researched data.• Finding relevant information using Search-Engines like ,Google & Yahoo etc.• Doing research on… Show more Major activities performed are company Research, Market and Competitive Research, Demand Generation profiling, creating and updating target company databases etc. Worked on internet research projects for clients in US, building company list (as per requirements), extracting contacts for the given list from various resources available on the internet and segmenting the researched data.• Finding relevant information using Search-Engines like ,Google & Yahoo etc.• Doing research on executive profile from respective company site.• Searching executive details from databases like; Hoovers, Spoke, LinkedIn, Xing, Viadeo, OneSource and Jigsaw.• Worked on many projects where we built an extensive network of clients for North America, Europe, Caribbean, Asia Pacific countries and across the globe Show less

Handles customer questions, complaints, and billing inquiries with the highest degree of courtesyand professionalism to resolve customer issues with one call resolution. Makes financial decisionsto protect/collect revenues and adjusts customer accounts