Swapnil Pradhan Email & Phone Number

Mumbai Area, India

During this tenure, my emphasis is on leading the Market KYC team for Mumbai Hub, with a focus on APAC countries encompassing India, Hong Kong, Singapore, Malaysia, Thailand, Australia, and Mauritius; ensuring comprehensive completion of KYC (Know Your Customer) records for all client types.As the Head of the Projects Team in ICG KYC, roles required me to oversee AML compliance and KYC (Know Your Customer) initiatives for 7 countries - India, Bangladesh, Singapore, Sri Lanka, Australia,… Show more During this tenure, my emphasis is on leading the Market KYC team for Mumbai Hub, with a focus on APAC countries encompassing India, Hong Kong, Singapore, Malaysia, Thailand, Australia, and Mauritius; ensuring comprehensive completion of KYC (Know Your Customer) records for all client types.As the Head of the Projects Team in ICG KYC, roles required me to oversee AML compliance and KYC (Know Your Customer) initiatives for 7 countries - India, Bangladesh, Singapore, Sri Lanka, Australia, New Zealand, and the Philippines.Furthermore, spearheaded the Population Management Team at globe, oversaw operations across APAC, EMEA, LATAM, NAM, and Mexico; managed diverse records, tech block population, and offline approvals; driven the Global AML Extension process for Globe and collaborated closely with the Global AML team.Besides, I monitored Global Population Management which involved tracking the population from Go-Live to Communication, UAT testing, process documentation, and facilitating a seamless handover to the processing unit. Managed the Global AML extension process in liaison with the Global AML team for approvals and coordination with all processing units to ensure timely and proper authorization which was key deliverable from regulatory perspective.In addition, driven offline approvals across the globe, ensuring they were effectively managed and completed within the required parameters. Show less

Mumbai Metropolitan Region

Lead India cluster head role. I developed and maintained strong relationships with corporate clients in import-related trade products; established contacts with key stakeholders such as CFO’s, Finance Manager’s, Treasury Head’s, and Department Heads to enhance service delivery and customer satisfaction.My focus was on addressing service-related issues and implementing improvements to meet and exceed customer expectations while adhering to guidelines and internal policies; supported… Show more Lead India cluster head role. I developed and maintained strong relationships with corporate clients in import-related trade products; established contacts with key stakeholders such as CFO’s, Finance Manager’s, Treasury Head’s, and Department Heads to enhance service delivery and customer satisfaction.My focus was on addressing service-related issues and implementing improvements to meet and exceed customer expectations while adhering to guidelines and internal policies; supported branches during audits and ensured compliance with internal policies and regulatory requirements. Furthermore, assisted the trade sales team in acquiring new business accounts, and worked closely with product, compliance, sales, branches & operations teams to deliver seamless customer service and cater to complex customer requirements. Advised the sales team on various import trade transactions, ensuring compliance with regulations like RBI Master Circular, FEMA, UCP, URC, and internal processes.Moreover, managed intricate transactions such as aircraft imports, merchanting transactions, supplier's credit LCs, service LCs, etc. Assisted the business team in the smooth onboarding of new customers and ensured a positive and seamless experience for them. Monitored day-to-day approvals for processing transactions as per the approved empowerment grid and expediting approval processes for complex cases.Additionally, reviewed processes, proposed changes, and implemented improvements in collaboration with product and compliance authorities to enhance efficiency and add more controls; tracked high-value and critical transactions, supported trade service professionals in their successful closure, and monitored transaction queues & account receivables. Show less

India

Lead West & North regional head role - I was responsible for developing and maintaining strong relationships with corporate clients in import-related trade products across West & North cluster. Established contacts with key stakeholders such as CFO's, Manager's, Treasury head, and department heads to enhance service delivery and customer satisfaction. Addressing service-related issues and work on improvements to meet and exceed customer expectations while adhering to guidelines and internal… Show more Lead West & North regional head role - I was responsible for developing and maintaining strong relationships with corporate clients in import-related trade products across West & North cluster. Established contacts with key stakeholders such as CFO's, Manager's, Treasury head, and department heads to enhance service delivery and customer satisfaction. Addressing service-related issues and work on improvements to meet and exceed customer expectations while adhering to guidelines and internal policies was key deliverable. Provided support to branches during audits and ensured compliance with internal policies and regulatory requirements. Assisted the trade sales team in acquiring new business accounts by meeting potential customers, conducting workshops, and exploring opportunities for growth. Worked closely with product, compliance, sales, branches, and operations teams to deliver seamless customer service and cater to complex customer requirements. Regularly visited trade customers across different regions to gather feedback, strengthen relationships, and identify areas for improvement. Provided expert advice to the sales team on various import trade transactions, ensuring compliance with RBI Master Circular, FEMA, UCP, URC, and internal processes. Managed intricate transactions such as aircraft imports, merchanting transactions, supplier's credit LCs, service LCs, etc. Assisted the business team in the smooth on-boarding of new customers and ensuring a positive and seamless experience. Nurtured relationships with treasury, relationship managers, product sales managers, business heads, and branch heads. Show less

India

Manager for process management team Handling process defining, designing, writing, presenting to process committee for approval & implementation of the same at respective international geographies. as well as initiating process migration, drafting service level agreement, reviewing performance of operations groups on month-to-month basis & preparing presentations and qualitative/quantitative analysis. Reviewing performance of international geographies on month-to-month basis. Applying… Show more Manager for process management team Handling process defining, designing, writing, presenting to process committee for approval & implementation of the same at respective international geographies. as well as initiating process migration, drafting service level agreement, reviewing performance of operations groups on month-to-month basis & preparing presentations and qualitative/quantitative analysis. Reviewing performance of international geographies on month-to-month basis. Applying Level 3 (Standardization) across geographies for selective processes. Identifying processes, countries for Level 3 (Standardization). Arranging conference to bring different countries PIC (person in charge) at one place for standardization & leading the conference. Preparing & presenting for conference. Standardizing the processes, recording the same, making updates in respective processes, presenting updated processes to Process committee for approval & implementation of the same at respective countries. Reporting Authority: Chief Manager II Show less

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India