Swapnil Rai Email & Phone Number

*Over 12 years of experience as a Business Analyst.*Experience in Banking, Insurance, Capital market and Healthcare domain*Worked on RPA use cases with Hyper automation components- ETL, ML, OCR, Chatbot, IVR, Gen AI*Gold Medalist & First rank holder in MBA, Awarded frequently for various process improvement projects, Star of the Month, Value Award & Spot Light Award. *Adept in Business Analysis, Requirement Analysis, Requirement Documentation, As-Is/To Be Analysis, Cross Functional Project coordination with multiple business units (operations & IT) to drive process automation, process improvements, quality, compliance, and customer service. *Facilitating Process discovery and assessment workshops, Process walkthrough sessions, brainstorming sessions, Scenario building session, and JAD sessions with the involved stakeholders for requirement analysis.*Automation opportunity and analyze business processes for automation. *Documenting - BRD, PDD, User stories, Case studies, Proposal, User manuals, FAQs, Demo and Workshop assessment presentation. *Well versed with Use Case diagram, Activity diagram, Swim Lane diagram and flow charts. *Performing UAT - Creating & executing Test Cases to verify if all process functionalities are met. *Conducting Demo sessions, training sessions, End User training for Hand Over. *Issue & escalation management: Interaction with higher management, stakeholders and Sales team for escalation to maintain POC/Project continuity. *Change request management

Listed skills include Business Analysis, It Service Management, Banking, Requirements Analysis, and 2 others.