Swapnil Sonawane Email and Phone Number

Retail Service Excellence YES BANK

Retail Service Excellence

• Responsible to handle queries & issues raised by Business Development team• Insure proper Quality check by team• Maintaining track of cases which are stuck at different level and ensuring timely completion of the same by respective BD officers.• Conducting process training for the team• Handling UAT ( User Acceptance Testing ) of all the new enhancements related to business and also being Asst. Spoc ( Single Point of Contact) between Business and IT• Track and approve pan India business center claims / expenses • Calculate and publish BDO/BDM incentives, Awards, F&F & DSA payments (monthly) • Co-ordination with cross functional teams like analytics, accounts & HR • Daily Data support to senior management & BDs on business parameters • MIS maintenance for pan India locations on daily basis for the business generated• Understanding and documenting business requirements and effectively communicating the same to the Development teams.• Tracking business activities, developments and align development as per business priority

Result driven professional with 5 years of experience in achieving revenue, Key Accounts Management, Portfolio Retention, Corporate salaries Processing, Cost Management, Staff Productivity, Cash and Customer Transactions, profit and business growth objectives; presently associated with Deutsche Bank AG Mumbai as Bank Teller.