Swapnil Tipnis Email & Phone Number

Mumbai, Mh, In

India

Responsible for overseeing and enhancing the operational performance of Virtuous Retail's shopping centers across Pan India. I will be focusing on driving operational efficiency, elevating customer experiences, and ensuring seamless collaboration with our partners and stakeholders.

Mindspace Business Park

Successfully managed a diverse portfolio of responsibilities in Property Management:- Implemented a structured CRM process, efficiently scheduling meetings and tracking action points to ensure effective communication & stakeholder engagement.- Took charge of move-in and move-out procedures, meticulously inspecting units, and addressing damages promptly for a seamless tenant experience.- Demonstrated adeptness in governance, effectively managing operational budgets and maintaining expenses within defined tolerance levels.- Managed end-to-end building operations, collaborating closely with outsourced teams to ensure smooth service delivery in line with SLAs. Scheduled and monitored SLAs, MIS, and MMR reports as per defined frequencies.- Liaised with cluster SMEs for guidance, troubleshooting, and governance checks. Documented service shortfalls identified by SMEs and provided corrective actions to prevent recurrence.- Assumed responsibility for strategic planning, day-to-day operations, and compliance with statutory and legal requirements for buildings and premises.- Planned future development aligned with strategic business objectives, managing and leading change to minimize disruptions to core activities.- Offered support to clients, prospective clients, and building owners in space planning, cost estimation, and adherence to established building standards.- Reviewed and approved monthly utility billings to clients, ensuring timely collection.- Undertook physical property management, including regular maintenance, emergency repairs, and engagement of contractors as necessary.- Conducted regular inspections of client spaces, public areas, mechanical systems, and grounds to ensure property maintenance and cleanliness.- Oversaw the operation of M&E services, cleaning, waste management, pest control, gardening, physical security, traffic, parking management, food court management, and AMC management.

India

- To handle the day to day site operations for a site spread in 16.5 acres in the heart of Mumbai - Handling 223+ staff vendor staff on daily basis along with direct reporting of nine team members. - To conduct monthly and fortnightly meeting with convener of different dept. to update/ discuss about ongoing projects and approvals - Subject matter expert in SOP and Fire & Safety Audit 1. Fire & Safety Operations2. Facility Operations 3. Vendor Management 4. Fire & Safety 5. Soft Services 6. CCTV Surveillance 7. Event Management 8. Compliance 9. Liasoning with BMC officials & local authorities

Pune Area, India

1. Handling Facility, Operations & Business development of the site present in Pune region.a) I T parks- Base of 34 companies with an employee strength of approximate 14000 employeesb) Residential Sites- More than 18 Residential projects- Base of more than 4000 flats & Villas- Starting from Economical to Luxurious projects.c) Commercial Sites- More than 4 projects with a base of more 400 units.- 2 Malls & 2 commercial office center2. Handling team of 28 in house & more than 1500 vendor’s staff.3. Payroll Management4. Revenue generation for the respective sites & company through commercial events & Activites, space management, launching new services.5. Handling all the above mentioned sites keeping as per Bye-laws (MOFA ACT 1970)6. Development and implementation of Infrastructure and Facilities management strategy, Policies, SOP, Process Guidelines & aligning with the business strategy of the organization7. Project Management, Renovation & Refurbishment, setting up of New Premises, Renovation and refurbishment, infrastructure management within specified budget and given time frame.8. Oversee Deployment of Physical Security and Surveillance systems to ensure Security and Safety of sites9. Develop goals, objectives and operating procedures of the department and ensuring their alignment with the business objectives and goals of the organization. People Management Skills & ensure Team Cohesiveness.10. Building network with internal & external customers within the organization to ensure Customer Delight11. Liasoning with Concerned Govt. officers, police and related others for administrative work.12. Electromechanical Management13. Soft services14. Organizing & Conducting the Annual General / Extra-ordinary General meeting as per bye-laws in coordination with Accounts team and inter-department. 15. Event Management

Pune Area, India

o Customer Serviceo Operation Management.o Fire & Safety management.o Security & Surveillance Managemento Handling hardcore Operations & Soft services.o Liaising with Governmental & Non- Governmental organization.o Creation & Modification of SOP’s for smooth operationso Cost Optimization and budgeting of manpower, operational costs and profitability.o Training & development of team & vendors.o Feedback analyzing of external & internal customero Canteen Managemento Vendors Management.o Transition Management

Pune, Maharashtra

- Managing a Mall of 150000 sq mt area.- Handling a team of Guest Relation Executive.- Managing and Maintaining Vendors staff.- Scheduling work and implementing ideas through vendors.- Handling the facilities of the mall.- Handling Customers and Retailers escalations.- Coordinating with different department within the company.- Implementing new ideas to improve customer service standards.- Helping retailers to increase sales.- Reporting to Sr. Manager Operations.

Pune, Maharashtra, India

*Project of ‘Accor Hotels’ for Central Reservation-Booking Reservations in hotels around the globe.-Look after the conversion rate to maintain Revenue.-Handle Escalations by guest.-Providing Customer Service to the guest.-Promoting Hotels & Features within the hotel around the globe.-Training employees for Customer service, Advance sales techniques.-Supporting the Process training team for an Australian client.-Scheduling, staffing and over looking training of all Employees

- Ensured complete customer satisfaction. - Ensured sales targets were met.

B. Sc In Computer Application, Computer Application

Activities and Societies: President of Eco friends Association

S S C, Amravati Board

Activities and Societies: . Intermediate Drawing competition. . Scout- Team leader . M.C.C- Troupe Leader

H S C, General Science

Activities and Societies: . Volley Ball . Dancing

Post Graduation, Energy Management And Auditor

Pg In Energy Management, Engineering, A With Distinction

Advance Diploma In Energy Management, Electrical And Electronics Engineering, First Grade With Distinction

Diploma In Energy Management & Audit, Electrical, Electronics And Mechanical Engineering, 1St Grade With Distinction