As an IT Support Engineer, I have over four years of experience in providing technical support and troubleshooting for both hardware and software issues. I have worked with SHUBHRA VIRAJ EDUTECH PVT LTD and PIYUSH INFRATECH PRIVATE LIMITED, two leading companies in the education and infrastructure sectors.I have proven my ability to deliver excellent customer service and resolve issues in a timely and efficient manner, using problem solving and remote desktop skills. I have also collaborated with cross-functional teams to ensure optimal system performance and user satisfaction. In addition, I have a diploma in Electronics and Telecommunication Engineering from Government Polytechnic College, which gives me a solid foundation in the field.