- Creation of product roadmap for business launch of affordable housing finance. - Collaboration with cross-functional teams viz IT, Product, Legal, Risk, Underwriting, Operations, Debt Management, RCU & FCU teams to map process flows, raise and deliver requirements, perform gap-analysis and ensure process integrity.- Documenting, Testing, Technical Solutioning and Delivery of business requirements.Core Systems - Salesforce CRM (LOS), Pennant Lending Factory (LMS), Tele-calling workflow using CISCO dialer, Customer onboarding using Mobile App. Salesforce Mobile Application for field sales.Allied Systems and API integrations - Datalake integration for ETB, PTB offer management, Business Rule Engine implementation, Account Aggregator API integration, eKYC using Uidai and Digilocker API, eSigning of Documents, RCU/ FCU rule implementation, Certified Trainer by Dale Carnegie – Trained Sales Team for business launch

• Awarded Debutant for Excellent performance in first 3 months of onboarding.• Successfully executed change management project, seamlessly transitioning tele calling journey migrating from EDW to Data-lake offer base. Enabling increase in cross-sell by 28% • Awarded Heros for solutioning, development, integration and delivery of Address Quality webservice API improving address related fraud mitigation to 99.5% • Developed process KPIs and ensured 99.5% API uptime with scheduled DR testing, production sanity, real time bug fixing and accurate root cause analysis.• Processes Managed: Fraud Containment, Risk Containment, Bureau and Offers, Field Mobile Application, Tele calling workflow, Profiles and Access management, Address Quality Index.

Intern