Swapnil Guha Email & Phone Number

"Versatile IT professional with a robust background in Vendor Relationship Management, IT System Administration, and Project Management. Proficiently skilled in Google Suite and Office 365 administration, Okta administration, and access management software. Adept in incident management, service desk team leadership, and inventory management, ensuring seamless operations. Proficient in a diverse range of software and applications including Microsoft Office 365, Google Apps, Zoom, Slack, Okta, JIRA, and endpoint management systems like JAMF and Microsoft InTune. Accomplished in IT project leadership, stakeholder management, and IT AV&C tools, offering a strong foundation in IT consulting, operations, and vendor negotiation. Known for leveraging expertise in various ticketing and administration tools to drive operational efficiency and project success."Skills:Technical SupportJamf and Microsoft InTune AdministrationEnterprise SaaS Application Management (G-Suite, Salesforce, Adobe, Box.com, JIRA, Freshservice, Slack, Zoom, Okta)New Hire Onboarding and TrainingSystem Administration (MS 365, Google Workspace)Incident Management and TroubleshootingActive Directory ManagementDocumentation and Standards CreationOperating Systems: Mac OS, Windows 7/10 (PC), Chrome OS Software/Applications: Microsoft Office 365 Admin, Google Apps, Zoom, Adobe, Slack, Zoom, Okta, Miro, JIRA,, Gong.io Ticket Tracking/Documentation: JIRA, Salesforce, Confluence, Zendesk, Asana,Servicenow,Freshservice Endpoint Management: JAMF, Microsoft InTune, Software Development Paradigms/Methodologies: Agile, Kanban, Scrum ITIL

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  Srm University

  Electromechanical Instrumentation