Manage the sales team and achieve the monthly/annual revenue target of the Thane location. Primarily responsible for hiring, retention, sales strategy, PnL of the region. Support & motivate the team leaders to achieve their respective targets. Ensure the team members are getting daily feedback on their calls, their site visit journey and on deal closures.Review the lead campaign performance and share feedback on a periodic basis with the head of marketing.Also responsible for maintaining a conducive relationship with the Cluster, Site & Sourcing heads of all major real estate developments in Thane. Ensure calling & visit processes are followed, new processes are designed & implemented while team members are continually motivated for steady business.

Managed the entire inside-sales business with scope of work ranging from hiring, retention, sales strategy, incentive schemes & customer offers.Liaised with the post-sales customer service team to reduce cancellation requests and retain revenue. Also managed the Upgrades & Renewals team members to maximize recurring business from small-ticket customers.

Hired and managed the inside-sales team from scratch. Increased the team strength and the month-on-month top-line sales to 10X.

Manage a team of sales managers (remote work) and achieve the outlined revenue targets. Monitor executive calls & share feedback daily, support with Hot-Warm-Cold leads, close tricky clients for the team. Manage team performance and relative metrics like attrition & shrinkage. The team dialed on provided leads of clients from US, Canada & UK markets.

Head the Customer Experience team members and maintain response & resolution TAT. Review collective data and share improvement feedback with respective departments.Develop the business for Education Tours to UAE & Europe from the India market. Key responsibilities included partnering with spocs from various colleges, international schools & universities across Pune & Mumbai. Ensure end-to-end service before, during and post the tour while delivering a top-class experience to the traveling clients as well as the educational institution.

Manage sales of sightseeing tickets, hotels, transfers & day tours for top destinations like UK, France, Switzerlandand Dubai from the travel shop kiosks placed in the VFS UK and Schengen visa application centres of keylocations globally. Responsible for sales, revenue & EBIT targets for each of the travel shops. Oversee the lead collection activity at the visa application centres and ensure there are enough leads in thepipeline. Develop sales strategies, marketing and branding plans in conjunction with the sales staff and deputy salesmanager and get them rolled out in locations with the help of the marketing team.Liaise with top suppliers, restaurants, event organizers to generate advertising business. Relative key responsibilities are team management, supplier and client relationship management (clients are the official tourism boards of France, Switzerland and Dubai who are partnered with VFS Global), physical stock inventory management, MIS, payment reconciliation, staff training, periodic audits of travel shop kiosks.

Manage the post-production VFX compositing department with key responsibilities being staff management, dailyoperations, MIS, timely delivery of shots and ensure the project (movie) is delivered in time to the clients.Primary responsibilities include shot allocation to artists, shot completion within allocated TAT, identify issues in work pipeline and involve the respective stakeholders to resolve them, raise a red flag in case of any delays, work closely with the Line Producers & Head of Production to resolve any outstanding issues in the pipeline and ensure smooth functioning of the department and timely delivery within TAT.

Managed a team of inbound customer service executives. Responsible for achievement of key metrics of the team - Attrition, shrinkage, Csat, NPS and quality scores.Identification of staff training needs and involving the training resource to meet these requirements.Responsible for conducting interviews and backfilling employees for the project as per requirement.Prepare the weekly & quarterly performance dashboard and discuss project performance with the US clients. Ensure that the decided performance improvement plan is driven within the team.

Handle inbound banking customer service calls for a leading US bank. On a second project, closed background employment & education verification files for a top US Employment Verification Agency.

Achieve credit card sales targets via outbound calls for Chase Manhattan Bank, US.