Swapnil Patil Email & Phone Number

Greater Boston Area

Greater Boston Area

• Professional Services Consultant for QADs enterprise-wide Quality Management Software CEBOS. Lead implementation projects from kick-off to go-live for customers ranging from life sciences, manufacturing, automobile and.
• Aid in development and establishment of processes based on best practices which help customers to be compliant with industry standards. Improve performance of implementation projects for professional services using.
• Lead on-site and remote business discovery meetings, requirements gathering sessions, product demonstrations, conference room pilots, sustained customer engagement and follow-up which enhance software delivery time.
• Help and assist customer and project team with making standard configurations in the software.
• Troubleshoot issues and document them using issue log detected during software implementation and/or validation phases. Working with support, research & development and quality assurance teams to investigate root.
• Conduct standardized train the trainer, end user training, functional demonstration on QMS functionality, and authored accurate test scripts which improved user training cycle time by 35%.

Farmingdale, New York

• Facilitate on-site requirement gathering sessions, set goals, business processes and success criteria
• Design and deliver requirements documentation, functional requirements specifications (FRS) and process mapping, case studies, project plan and issue log/bug tracker for multiple Fortune 500 clients
• Provide on-site functional and administration training and configuration of EtQ Reliance software
• Develop training materials (i.e. agendas, exercises and presentations) for all products and services, and updates for new releases
• Configure web/cloud based systems, using Python, JavaScript, SQL, XML, and HTML
• Provide technical, functional and business expertise to meet customer needs and satisfy expected business process outputs

Syracuse, New York Area

• Graduate student with interests in the field of Information Management, Project Management, Quality Management and Business Analysis.

Syracuse, New York Area

• Analyzed the existing processes and operations to identify areas of improvement for optimizing performance and data workflow
• Interacted with clients to understand the business requirements, to help evaluate strategies and design effective solutions
• Identified Key Performance Indicators (KPI) and Key Risk Indicators (KRI) for measuring the technology and system transformation
• Pinpointed the technical, compliance and operational risks associated with migration to the improved database system, its impact on clients and determine methods to manage them effectively.
• Performed gap analysis and act as a liaison between the business and technical parties.

Mahape, New Mumbai

• Worked as a Performance Tester inspecting web based applications in the Banking, Finance, Insurance and Manufacturing industry
• Proficient in industry tools like HP Load Runner, Borland Silk Performer, IBM Rational Robot and OpenSTA
• Experience in testing applications on various platforms like JAVA,.NET, TCP-IP and Oracle present on application servers like Weblogic,Websphere and Apache
• Executed requirement analysis, test design, development and implementation for the applications under examination.
• Created flexible LoadRunner, Silk Performer and Rational Robot scripts which resulted in dynamic configuration changes during testing.
• Vast knowledge of Networking in the context of performance testing.

Masters Of Science, Information Management

B.E, Information Technology

Activities and Societies: • Built and practically demonstrated a Hindi Voice Recognition System. • Was part of Computer Society of India.