Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.Identified procedure or process changes required to improve performance and productivity.Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.Reviewed operations reports to understand numbers and trends.Increased profit by streamlining operations.Partnered with vendors and suppliers to effectively manage and budget.Led improvement initiatives to advance operational efficiencies and increase revenue.Identified and resolved unauthorized, unsafe or ineffective practices.Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.Directed initiatives to improve work environment, company culture or overall business strategy.Advanced productivity KPIs to achieve key business goals and objectives.Evaluated suppliers to maintain cost controls and improve operations.Formulated processes to reduce downtime and financial loss.Built and reviewed master service agreements to simplify and streamline contract negotiation process.

Collected, arranged and input information into database system.Generated reports detailing findings and recommendations.Developed and updated tracking spreadsheets for process monitoring and reporting.Developed effective improvement plans in alignment with goals and specifications.Maintained overall safe work environment with employee training programs and enforcement of safety procedures.Educated staff on organizational mission and goals to help employees achieve success.Evaluated staff performance and provided coaching to address inefficiencies.Proved successful working within tight deadlines and fast-paced atmosphere.Participated in team-building activities to enhance working relationships.Offered friendly and efficient service to customers, handled challenging situations with ease.

Developed social media calendar, which included scheduling email blasts, social media posts, marketing campaigns and website updates.Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.Created social media content with consistent content and tone.Analyzed and reported social media and online marketing campaign results.Increased customer engagement through social media.Maintained company's social media presence by posting messages, answering posts and monitoring responses.Posted new content for products and services when managing marketing and release calendars.Improved page content, keyword relevancy and branding to achieve search engine optimization goals.

Worked with PAIGAM team on various platforms for effective and branding.Monitored and handled their YouTube Channel.Supported branding, digital marketing messaging and advertising campaigns by engaging with followers on various social media platforms.Designed and presented social media campaign ideas.