• Spearheaded technology operations of OS2i India Pvt Ltd with a team of Support Engineers & a Web Designer to ensure 24 X 7 X 365 days IT coverage for all Projects & day to day working.• Performed as single Point of Escalation for IT & Infrastructure requirement and issues of UK - Operations Team while performing in close coordination with UK Operations Team to implement different IT process to facilitate the RPO Process.• Played a key role in harmony with UK Management team towards implementation of various Projects within stipulated timeframe.• Successfully managed the Infrastructure planning and its end-to-end implementation in tandem with various client requisites.• Successfully managed entire gamut of operations ranging from infrastructure management. Team management, financial operations and budgeting, coordination with both vendors and clients thereby ensuring project completion within decided timelines.• Improved customer service considerably through deep insight and understanding of projects, perfect program designing, implementation, recovery and follow-up. • Tactful in managing multiple concurrent projects, planning and implementing of new or modified systems for projects while ensuring SLA compliance through continuous monitoring of service levels and proactive correction of processes in case of non-compliance.• Formulated policies / procedures in respect of all IT related activities e.g. Data Backup, ID Creation, IT usage, Anti-virus protection, compliance with anti-piracy laws.