Swaraj Verma Email and Phone Number

1. Team Management: Overseeing a team of support staff, including hiring, training, and performance management.2. Service Delivery: Ensuring that IT services are delivered according to agreed-upon service levelagreements (SLAs) and key performance indicators (KPIs).3. Incident Management: Handling and coordinating the resolution of IT issues and incidents reported by users, ensuring minimal disruption to business operations.4. Problem Management: Identifying the root causes of recurring incidents and implementing measures to prevent them from happening in the future.5. Service Improvement: Continuously seeking ways to improve the quality and efficiency of IT services, often through the implementation of new tools, processes, or training programs.6. Customer Relationship Management: Building and maintaining positive relationships with internalcustomers and stakeholders, ensuring their needs and expectations are understood and met.7. Reporting and Analysis: Generating reports on service desk performance, analyzing trends, andidentifying areas for improvement.8. Performance Reviews and Reporting: Conduct regular performance reviews for service andoperation performance. Share results with the team to foster transparency and accountability. Develop daily, weekly, and monthly reports on the Service Desk team's productivity. Analyze these reports to identify trends and areas for improvement.