Swaraj Mehta Email & Phone Number

Sunshine Coast, QLD

• Serving as the first point of contact for all the hospital staff at the newSunshine Coast University Hospital.
• Creating and updating the Knowledge Management System
• Assisting the supervisor with various reports and data analyses.

Buderim, Queensland, Australia

• Wrote, edited and proofread copy for various products and media.
• Reviewed and updated website content.
• Researched and fact-checked data points before approving them for upload.

New Delhi

• Train New Hire trainers on Voice & Accent, Soft Skills and Culture Sensitisation and Facilitation Skills; and openness to learning and delivering other Behavioural and Professional skills trainings as required by the.
• Conduct refresher TTTs on the above mentioned modules, and any others as required by business
• Identify Learning needs of trainers/agents as a learning consultant using Consulting methodology
• Design training curriculum using the principles of Instructional Design.
• Work closely with the V&A delivery team to use materials ( for e.g. recorded calls) from floor in training and to customize training according to Project/process.
• Measure and assess trainer performance during the Train the Trainer program.

New Delhi

• Creating and publishing monthly audit and feedback plans for different LOBs.
• Conducting live and remote audits, and sharing effective feedback.
• Tracking needle movement on a weekly, monthly and quarterly basis.
• Identifying short-term and long-term improvement opportunities and creating action plans to improve performance on client-defined metrics.
• Leading and participating in client interactions via conference calls, mails, meetings and calibrations.
• Creating and implementing daily lessons for various topics including US & UK Culture, Accent Neutralization, Vocabulary Enrichment.

• Created and implemented daily lesson-plans for new processes, accommodating the clients’ requirements.
• Developed various formats and trackers for the training team, which are now standard.
• Conducted T3s for new trainers on content as well as administrative procedure.

• Created and implemented daily lessons for various topics including US & UK Culture, Accent Neutralization, Vocabulary Enrichment.
• Continuously evolved teaching methodology so as to accommodate all learning styles and students’ diverse needs.
• Organized inter-class activities.
• Headed the academics team of several centres.