Senior Executive-Business Process Excellence
Current1. Analyzing existing business processes to identify areas for improvement, standardization, and automation.2. Understanding customer pain point, through query analysis & data analysis.3. Identifying the process gap in the system.4. Lead and manage continuous improvement projects from initiation to completion, ensuring project objectives are met within timelines and budget.5. Collaborate with cross-functional teams, including Product Owners, Process Owners, Operations, Business, and IT, to understand their requirements and align process improvement initiatives.6. Providing the suggestion/solution to top level management to eliminate the process gap7. Collaborate with stakeholders to define project scope, goals and deliverables.8. Preparing BRD's, user stories, test cases and performing the UAT testing.
