Swaroop Chilli Email & Phone Number

India

Lead Core Operational Functions: Oversee the Transactional operating model, New client onboarding framework, Leadership development, and Issue resolution systems to strengthen the service delivery Infrastructure.

India

- Developed and implemented new client onboarding framework, supporting the seamless integration of multiple new clients in the center. - Established training, monitoring, and client health review frameworks to ensure client onboarding quality and ongoing client engagement. - Played a key role in business continuity planning, implementing work-from-home.

Bengaluru, Karnataka, India

- Led two client teams overseeing client onboarding, day-to-day performance, and staff development to ensure client satisfaction and retention. - Served as primary client contact, establishing team credibility through proactive solutions and timely responses. - Conducted time analysis to boost productivity by 10-20% and maintained a low attrition rate..

Bengaluru, Karnataka, India

- Audited team members' work and provided timely feedback to enhance quality.- Took on additional responsibilities like performance reports to improve team visibility on progress. - Addressed team inquiries and provided suggestions for quality and efficiency improvements.

Bengaluru, Karnataka, India

- Supported the onboarding of 8+ tasks from multi-geo locations as part of a pilot team, training team members on transitioned tasks to facilitate additional volume and revenue.- Audited team members' work and provided timely feedback to enhance quality.

Bengaluru, Karnataka, India

- Managed Motor Insurance Claims: Participated in the signing-off of the First Notice of Loss and the forecasting of optimal settlement positions within the motor insurance.- Claims Teams Controlled: Supervised the claim portfolios of four team members, ensuring effective management of their respective claimants to expedite the completion of claim.