Led the implementation of software solutions for Medical Diagnostic Labs, ensuring customers realized the full potential of CrelioHealth’s products. Focused on maximizing customer productivity and profitability through efficient deployment and project management.Key Responsibilities:· Managed end-to-end implementation of CrelioHealth products, guiding projects from onboarding to successful completion.· Developed tailored project implementation plans for customers of varying sizes and complexities.· Identified key project milestones and coordinated efforts with both on-site and back-end teams to achieve goals.· Provided clear communication to customers and internal stakeholders, keeping them informed of risks and contingencies.· Proactively identified risks during implementation and created contingency plans to mitigate potential delays or issues.· Delivered regular updates on project progress, including weekly and monthly reports to ensure visibility for customers.· Conducted time and cost analysis for ongoing projects, ensuring they remained on track and within budget.· Managed customer change requests and ensured alignment with expectations while maintaining transparency with all stakeholders.Key Achievements:· Successfully managed multiple projects, driving up customer satisfaction and increasing lab productivity.· Improved project efficiency through effective risk management and contingency planning.· Built strong customer relationships by providing regular updates and proactive solutions to potential roadblocks.