Customer Success Manager
Current• Was handling large account for CPRD sector with a total value of Euro 4.3 Milo• Increase customer satisfaction by understanding business needs and providing resources.• Collaborated with technical teams to understand client requirements and provide tailored solutions.• Conducted product demonstrations and presentations to effectively communicate the value proposition of IT services.• Negotiated contracts, pricing, and terms to ensure a win-win outcome for the company and… Show more • Was handling large account for CPRD sector with a total value of Euro 4.3 Milo• Increase customer satisfaction by understanding business needs and providing resources.• Collaborated with technical teams to understand client requirements and provide tailored solutions.• Conducted product demonstrations and presentations to effectively communicate the value proposition of IT services.• Negotiated contracts, pricing, and terms to ensure a win-win outcome for the company and clients.• Collaborated with cross-functional teams to design and implement digital solutions.• Monitored project progress, tracked KPIs, and provided regular updates to stakeholders.• Was responsible for handling P&L for the account. Show less