Swaroop Rao Email & Phone Number

Washington, Dc, Us

Seattle, Wa, Us

Key Responsibilities:- Manage end-to-end delivery of large, complex business-critical programs- Employ key leadership skills like influencing without authority, driving cross-functional alignment and - metric-driven conversations to achieve business objectives- Handle ambiguity in scope and drive consensus through thoughtful and purpose-driven discussions with stakeholders- Demonstrate breadth of knowledge in technology, product management and project managementAccomplishments:1. My most recent accomplishment was the launch of Freevee's (formerly IMDb TV) service in Germany in August 2022, in which I had to address several challenges related to compliance and transitioning to a new architecture.2. Prior to the launch in Germany, I helped to launch IMDb TV's service in UK in September 2021, in which I had to address several challenges like GDPR compliance, payment and reporting, availability and scaling of infrastructure and region-specific ad CX.

Alpharetta, Georgia, Us

As the engineering leader of a growing team, I was responsible for end-to-end delivery of product releases as well as streamlining all aspects of the SDLC starting from the product roadmap definition to the release of the software to production or to the operations team. My responsibilities included:▪ Agile Delivery – Managed sprints, product backlogs, capacity planning, risk identification and mitigation, and release management▪ Collaboration - Ensured that project schedules and priorities are aligned across all cross-functional teams▪ Strategic planning and tracking – Participated in strategic planning sessions and delivered multiple presentations to board members▪ Technical Oversight – Code / Design / Test Case Reviews, Branching / Merging, Test Automation▪ Point of contact for escalation – Acting as a point of contact for development teams to resolve blockers and production issues▪ Process - Identifying and implementing best practices from both process and technical perspectivesAchievements• Developed and rolled out a formal secure software development lifecycle with accompanying processes and tools• Established a practice of doing RCAs for incidents impacting internal and external customers• Delivered multiple frequent releases of the various components of the product platform to production and/or customers with challenging timelines and variable scope• Participated in the Architecture Review Board meetings by providing strategic inputs regarding performance, availability and scalability• Led the increase in test automation coverage by almost 100%• Acted as a Product Manager in a proxy capacity by working with key stakeholders and helped to prioritize features for upcoming releases• Successfully managed partnerships with external vendors for project delivery

Beaverton, Oregon, Us

As a Technical Delivery Manager for ProKarma, I am responsible for end-to- end delivery of projects to modernize T-Mobile’s retail and POS platform. My responsibilities include:▪ Release Management – Ensuring that project schedules and priorities are aligned across all cross-functional teams▪ Communications – Presenting weekly status and budgetary reports to stakeholders that provide detailed visibility into the status of each project team▪ Technical Oversight – Code / Design / Test Case Reviews, Branching / Merging, Test Automation▪ Point of contact for escalation – Acting as a point of contact for development teams to resolve blockers and production issues▪ Identifying and implementing best practices from both process and technical perspectivesAchievements▪ Spearheaded the development and production release of several business-critical applications (Budget: >$5M) using Groovy/Grails, Spring Boot & AngularJS on a very aggressive schedule▪ Developed analytical queries and reporting dashboards using Splunk▪ Streamlined and introduced new processes for effective Agile project management▪ Currently managing a technology upgrade project to break up a large monolithic application and move it to the cloud in the form of microservices (Budget: >5M)Tools & TechniquesSpring Boot, Angular 7, Java, Groovy, Microservices, Pivotal Cloud Foundry, Git/Bitbucket, Jenkins, Selenium, Rally, SAFe (Scaled Agile Framework)

Cleveland, Ohio, Us

As a Product Manager, I was responsible for end-to-end ownership of the roadmap for a part of BuyerQuest’s product line. My responsibilities included:- Release Management – Schedule & Delivery Management using Agile/SCRUM methodologies- Product Management – Roadmap Planning, Writing Requirements & Feature Stories, Product Documentation- Communications / Evangelism – Project Demos, Participation in Workshops and Customer Walkthroughs- Release Quality AssuranceAchievements- Acted as Scrum Master / Project Manager for two key product releases on a very aggressive schedule with an offshore development team- Learned about GoodData and took ownership of the reporting solution and resolved multiple customer issues- Defined several new features and provided oversight during their implementation and testingTools & TechniquesPHP, Magento Framework, Java, AWS, Git, Jenkins, JIRA, Agile/Scrum

Bangalore, Karnataka, In

As a senior project manager, I was responsible for end-to-end project management and delivery on client projects. My responsibilities included:* Project schedule – effort estimation, work breakdown, planning & control* Communications – project updates and related meetings* People management* Risk management & budgetary controls* Performance review and career planning* Requirements analysis, review of design, test plans and code

Waldorf, De

Achievements* Successfully led a “SWAT” team to reduce product defect count by over 40% in 7 weeks* Delivered two product releases on time with high quality* Supported the CAT (Customer Assisted Testing) program (Danish customer)* Acted in an interim capacity as the leader for other teams on multiple occasions: User Experience team, Platform team, Sustenance Engineering teams* Helped to automate the process of configuring integrated test services* Initiated and ran the internship program (6 weeks) for 7 college interns* Managed the release of several service packs and hot fixes

L-2163 Luxembourg, Lu

Achievements* Led the greenfield development and release of Altisource’s first multi-tenant/SaaS product (REALRemit)*Led the development of a new application from the ground up which helped a business transition from an error-prone, Excel-based workflow to a formal web-based workflow with status tracking, dashboards and reporting* Created and maintained a knowledge portal using Atlassian's Confluence product.* Coordinated activities like product evaluations and architectural decision making among architects from diverse product portfolios* Improved performance and availability of a key content management application by doing root-cause analysis and targeted modifications to the software and the configuration* Successfully engaged an offshore development team to add resources to a program* Drove adoption of Agile methodologies across development and QA teams

Dublin, Oh, Us

Achievements* Reviewed different open source CMS tools and selected Joomla to implement and maintain a knowledge portal* Helped to build a solution for a major customer in UK, which necessitated a lot of custom components to be architected* Designed an algorithm for appointment management for use by field service technicians

Ann Arbor, Mi, Us

Achievements* Designed and led the development of the Returns & Exchanges module* Wrote parsers for various file formats to exchange information with 3rd party service providers* Acted as the single point of contact for all interactions with the client and internal groups (UI Architect, QA engineers, Project Manager)* Led workshops with client to understand and document requirements* Prepared effort estimates and delivery schedules* Helped to onboard an offshore development team in Taiwan

Troy, Michigan, Us

Successfully led several projects to conclusion. Clients were:- Infotrieve, based in Los Angeles, CA. Led 4 projects successfully. One offshore and 3 on-shore. Offshore project was a complex 6 man-year project involving 30,000+ lines of C++ code, with most of the requirements reverse-engineered from an existing application written mostly in Modula. Successfully dealt with difficult customer who was not clear on what they wanted from the new application. Complex requirements with respect to scanning and image processing.- Delphi, based in Troy, MI. Led 3 projects successfully. Java-based. Used a home-grown Struts-like framework to develop key applications to be used by engineers & suppliers. Used Java, XML & XSL extensively on all the projects. Managed off-shore resources for all projects. Successfully handled often conflicting requirements from diverse groups of potential users.

Ann Arbor, Mi, Us

Software Design/Development, Team Lead, Client/Server Technologies, Document Search/Retrieval

Troy, Michigan, Us

- Contract programmer at ProQuest Information & Learning- Document Search/Indexing/Retrieval, Document importing & storage, Parsing/Validation Techniques, Document format translation

Hyderabad, Andhra Pradesh, In

Worked on Product Development- Part of a team that worked on CAMPP-MAN, a solid modeling tool used by CAD / CAM professionals- Played a pre-sales / implementation role for a product called METALMAN, used for sheet metal cutting- Supported a project for the Bird Ingestion Test System (BITS) at Gas Turbine Research Establishment- Conducted courses in C, UNIX & Data Structures for fresh engineers- Implemented and supported a ticketing system for the Indian Railways

Master’S Degree, Systems Science & Automation

Emep, Executive Management Education Program

Bachelor’S Degree, Instrumentation Technology