Stephen Warren Email & Phone Number

Linden, TN, US

Tennessee

• Provide Excellent Customer Support via Telephony and Remote Control.
• Administration of User Accounts in Active Directory and Citrix XenApp.
• Support of Multiple Medical Applications including but not limited to Epic, McKesson and Horizon Enterprise.
• Administration of Cisco Unity Voice Mail System.
• Maintain a High Rate of First Call Resolutions to better serve Customer Needs.
• Understand and uphold the Regulations of HIPAA at all times.

Linden, Tennessee

• Project Lead for Direct General Insurance PC Refresh North America South East.
• Provided help desk support for client’s PC refresh effort consisting of approximately 1,100 PC across 350 separate business units.
• Developed and proposed several workarounds to client gaps in process and communication to business units related to refresh
• Effectively communicated resolutions to clients involving PC configurations, print drivers, cabling, and Cisco flash card installation,
• Create and distribute Daily Reports for scheduled installs.
• Manage Daily Duties and Delegate.

Dickson, TN

Develop and standardize global IT infrastructure with internal synergies and projects.Responsible for Active Directory, Group Policy management North America.Develop and deploy Group Policy for Servers, Clients and End Users.Manage Server infrastructure – Physical and Virtual Machine.Monitor and maintain Network Infrastructure and Services such as DNS and.

Linden TN

Assign, train, supervise and evaluate a small unit of Employment Security Interviewers and their work.Support Employment Security Interviewers with any problems or questions concerning the interview of Internet Claims. Assist in making recommendations on staff retention, promotion, demotion, dismissal, and other human resources actions.Enforce departmental.

Dickson, TN

Install Enterprise Grade Phone Systems and maintain.Design IP Phone Systems and the accompanying network infrastructure.Primary Member of the H.E.R.O. Project Team.Work with Security Cameras and Recording Devices.Build Windows Servers and configure - including SBS Server.Configure Extreme Networks Switches for use with Network Traffic and Voice Traffic by.

Nashville, TN

Provide excellent customer support throughout the entire state of Tennessee, Alabama, Kentucky, Mississippi, Oklahoma, Kansas and Missouri. Manage and Supervise Contract EmployeesConfigure and Set up Cisco Switches and Routers.First point of contact LAN Administrator.Configure and maintain network resources using TCP/IP and IPX protocols.Network 2000 team.

Greater Nashville Area, TN

Greater Nashville Area, TN

Surveillance for 1A switches throughout the BellSouth region.