Stephen Warren Email & Phone Number

Linden, Tn, Us

Tennessee

• Provide Excellent Customer Support via Telephony and Remote Control.• Administration of User Accounts in Active Directory and Citrix XenApp.• Support of Multiple Medical Applications including but not limited to Epic, McKesson and Horizon Enterprise.• Administration of Cisco Unity Voice Mail System.• Maintain a High Rate of First Call Resolutions to better serve Customer Needs.• Understand and uphold the Regulations of HIPAA at all times.• HDI Certified.• Team member Saint Luke’s Go-Live event.

Linden, Tennessee

• Project Lead for Direct General Insurance PC Refresh North America South East.• Provided help desk support for client’s PC refresh effort consisting of approximately 1,100 PC across 350 separate business units.• Developed and proposed several workarounds to client gaps in process and communication to business units related to refresh• Effectively communicated resolutions to clients involving PC configurations, print drivers, cabling, and Cisco flash card installation, • Create and distribute Daily Reports for scheduled installs.• Manage Daily Duties and Delegate.• Attend Weekly Conference Calls for updates and progress.• Maintain Highest Professionalism when dealing with Customers.• Create and Manage Tickets through the Track It Ticketing System.• Evaluate Issues and Escalate as necessary for maximum efficiency.• Desktop Support for Parrish Medical Group in Florida, providing Excellent Customer Service through telephony and remote operations such as VNC and RDP.• Provide analysis and solutions for general PC, Laptop and Thin Client issues.• Active Directory Administration.• Citrix Xenapps Support and Administration.• Recognize and Escalate certain issues to local support team.• Support of Symantec Encryption Service issues.

Dickson, Tn

Develop and standardize global IT infrastructure with internal synergies and projects.Responsible for Active Directory, Group Policy management North America.Develop and deploy Group Policy for Servers, Clients and End Users.Manage Server infrastructure – Physical and Virtual Machine.Monitor and maintain Network Infrastructure and Services such as DNS and DHCP.Manage Projects and ensure timely and efficient completion.Operate, maintain and configure Virtual Servers through VMware.Provide Desktop Support of all Microsoft Windows platforms including Windows 8.Manage Daily Duties and Delegate.Attend Weekly Production Meetings to stay current with manufacturing processes.Provide Excellent Customer Service to IT End Users through direct contact and remote operations such as VNC and Remote Desktop.Support North American Business Unit Team by telephony and travel.Develop, Maintain and Practice good Security Principals that are expected of IT.Develop and Deploy Cost Cutting measures by increasing efficiency and reliability.Maintain and Restore Server Backups.Support Citrix XenApp.Deploy Client Computers using Microsoft Deployment Tool.

Linden Tn

Assign, train, supervise and evaluate a small unit of Employment Security Interviewers and their work.Support Employment Security Interviewers with any problems or questions concerning the interview of Internet Claims. Assist in making recommendations on staff retention, promotion, demotion, dismissal, and other human resources actions.Enforce departmental policy and procedures for operation and function within areas of authority to ensure conformance to guidelines and consistency in the services provided. Explain existing departmental, state, and federal rules and regulations to staff and members of the general public to resolve any questions about these regulations.Supervise, review and participate in the preparation and maintenance of employment security records and reports such as unemployment insurance claim forms, job applications, statistical documents, employee evaluation forms, employer leave and attendance forms, and forms documenting office service goals. May input critical documentation into a computer terminal to keep claimant information as accurate and current as possible.May interview unemployment insurance claimants and determine their eligibility to receive benefits, and assist staff during times of peak workload.

Dickson, Tn

Install Enterprise Grade Phone Systems and maintain.Design IP Phone Systems and the accompanying network infrastructure.Primary Member of the H.E.R.O. Project Team.Work with Security Cameras and Recording Devices.Build Windows Servers and configure - including SBS Server.Configure Extreme Networks Switches for use with Network Traffic and Voice Traffic by utilizing VLans.Run Network Cabling and Terminate.Level 1 BICSI Registered.Certified ShoreTel Design Installer.Various AVAYA Certifications.Experienced in Installation and Configuration of NEC Phone Systems.Provide Excellent Customer Service to Contracted IT Customers.Work with Satellite Networking for Voice Communications and Data Transfer.Experienced in Design, Configuring and Operation of Mobile Emergency Response Vehicle.Experienced in Configuring Voice Mobility and Management Software.Trained in 3Com VCX Phone System.Entrusted in Security Operations.Work with Linux Based Operating Systems.Worked with AVAYA Phone Systems including ACM, IP Office and Partner.

Nashville, Tn

Provide excellent customer support throughout the entire state of Tennessee, Alabama, Kentucky, Mississippi, Oklahoma, Kansas and Missouri. Manage and Supervise Contract EmployeesConfigure and Set up Cisco Switches and Routers.First point of contact LAN Administrator.Configure and maintain network resources using TCP/IP and IPX protocols.Network 2000 team member.Massive Sales Laptop deployment team member.Build and support network print queues.Add, delete and maintain users in the Novell user database.Support the buildout of new office sites including the installation of LAN and WAN equipment.Install, configure and administer Windows 95, Windows NT 4 and Windows 2000.Build production Windows NT file server and administer.Support and administer Novell Netware and the Z.E.N. applications.Offer support of Exchange Email using the Outlook interface.Received Windows 2000 training from New Horizons.Enforce network security policies.

Greater Nashville Area, Tn

Greater Nashville Area, Tn

Surveillance for 1A switches throughout the BellSouth region.