-Responsible for overall EFB operations, including but not limited to EFB H/W, S/W, content-Responsible for H/W and S/W config management for ensuring no unauthorized S/W is installed-Ensure only valid version of application S/W and current data packages are installed on the EFB system-Responsible for accurate and reliable distribution of critical operational information to Flight Crew on Company EFBs-Ensure QA of data content prior to load and/or release for operational use-Responsible to oversee regular audits and QA checks-Establish procedures, within EFB Policy and Procedures Manual, to ensure no unauthorised changes take place-Establish procedures for the maintenance (h/w, s/w) of the EFB-Plan, organise, control and coordinate EFB Administration functions and responsibilities in an effective manner-Liaise closely and provide all relevant information to DGCA, Flight Ops, Engineering, IFS, IOC, Operations Engineering and IA on matters relating to electronic documentation on the flight deck-Review and respond to all relevant commander administration reports or EFB fault reports and provide follow up action where necessary-Responsible for applications, such ELB & EFF that require electronic signature and regulatory approval-Responsible for the effective and efficient ongoing logistic support on all e-enabled aircraft meeting company EFB requirements-Review processes and procedures regularly to ensure continuous improvements to meet the changing needs of the EFB-Manage staff and use of resources within section in an efficient and effective manner, and prepare the annual budget for the EFB-Responsible for R&D for all EFB related products, including consumer devices, aircraft communication system, avionics, etc.-Keep abreast of the latest industry trends and make recommendation to e-enablement and flight deck digital steering committees on the next generation EFB products

Single point of contact for anything and everything related to Technology Solutions & Services.• Primary Liaison for various client Depts(IT\Finance\Logistics\Operations\Training etc.) to accomplish technical activities.• Working closely with IT Team to manage and accomplish day-to-day activities.• Prioritize projects work based on client’s Work Plan calendar cycle.• Execute prioritized projects with respective engineering teams• Execute NextGen Platform features.• Process re-engineering for bulk departmental tasks.• Digital Transformation of manual departmental tasks.• Train Department members on usage of Software/ Portal Modules /Tools etc.• Ensure Infra patching activities are carried out periodically• Scrum Master for periodic technical discussions with Client.• Create, monitor and implement KT training footprint for all Transition based activities.• Conduct familiarization training of Client’s operational tools for nationwide user base (1000+)Process Owner of the following domains and related activitiesInfrastructure • Security Risk Analysis and Management• License Requirement• Cost Management Domain, Intranet, Public Portal and Operational tools• Development – Manage Daily Activities , Sprints, UAT &QA• Liaison between all Client departments and Dev Team• Analyse and Implement Short term requirements • Analyse and Implement Strategic Long term Requirements Helpdesk• Processes re-engineering for L1/L2 teams• Ticket Automation • Smart chat Integration• Helpdesk toll-free setup and workflowTransitionDomain, Intranet and Public Portal Code • On the job/work scheduleHelpdesk • Existing vendor Helpdesk to Client owned and operated Helpdesk • Rebuild Call centre engagement Infrastructure • Licenses• Cost• Vendor engagementSecurity• Operational Processes/Activities • Client’s Work Plan schedule based planning and implementation

1.Administer contents and apps for Flight crew iPad. Provide 2nd level support to app based troubleshooting, before escalation to the vendor. Work within the agreed SLA limits between IT and EFB team for 2 level escalation and support.2.Manage the introduction of EFB(Class I/II/III) on A380 , A350 , 777 , 777-X 787-9 and 787-10 expected upon Entry Into Service.3.Initiate, Coordinate and Manage established update Class III EFB cycles on-board A380, 777 and 787 aircrafts.4.BEGGS implementation for aircraft connectivity via Gatelink.5.Conduct Class-I (iPad) EFB briefings for Flight Crew, as required by training department.6. Manage EFB Block point upgrades on EY Boeing 777 Aircrafts.7.Maintenance and management of Class-III EFB data on the A380/777/787 CAE Simulators and IPT.8.Administration and Support of PMAT based Portable Data Loaders(Maintenance Laptops)

1. SME for Implementation, Monitoring, Administration, Support and Service Delivery for Class-I EFB device( Skybook).2.Create the Skybook workstation(X201/X220) Image/Configuration build environment.3.Create a functionality map to optimize process of build/configuration/delivery of Skybooks for New Joiners and Cadets.4.Document EUC process (Skybook).5.Housekeeping of e-Directory components(user and workstation objects) to avoid redundancy and implement cost control with respect to Licensing of active objects on a monthly basis.6.Maintain and Track Changes in the Skybook Asset Master Record and send out reports to relevant departments to update changes every month.7.End-of Life Phase-Out of non-standard skybook hardware and replace with current Standard hardware.