IT Technical Support Specialist

•To maintain all active components on the network such as the Servers,Desktops, and Audio codes.•Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.•Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.Install and support PC, laptop, tablet and mobile hardware and software.•Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function.•Participate in hardware and software reviews and recommend purchases.Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades.•Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.•Analyze and make recommendations for hardware and software standardization.•Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.•Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.• Ensure Kiosk updated and working fine.• Configuring and Managing PDT Devices.

•To maintain all active components on the network such as the Switches, Firewalls, Servers, Desktops, and Audio codes.• Creating AD Users• Installing Windows patches • Configuring Catalyst 2960 X-series Switch • Creating and configuring VLANs, Port Trunking, assigning IP Address, Gateway etc.• Enable remote users to access corporate LAN with VPN connectivity.• Installing and Configuring Sophos UTM • SCCM• Configuring Outlook • Installing and troubleshooting software and hardware issues • Backup and Recovery of System files and Active Directory.• Installing and Configuring Workstations • Installation of various Software’s like Matlab, Google Earth,• Creating Daily active logs• Maintain documents of work perform during the day.• Installing and configuring Printers. Xerox Work Centre 6505, HP LaserJet 3055, Xerox Phaser 6180 MFP, Konica Minolta bizhub C280, HP Color LaserJet 5550dtn, Samsung CLX-3305FW, HP LJ 4700, Panasonic Printer 3030, HP DJ Z2100 IMAGEPROC, Xerox Phaser 6128 MFP-N, Konica Minolta bizhub C280, Xerox Work Centre 6015, Xerox Work Centre 6605DN, Xerox Work Centre 6400X, Bio-Metric printers•Mapping Network Drives •Managing IT Store Room

• Implementing, Configuring, Managing and Maintenance of Routers • To maintain all active components on the network such as, the Servers, Desktops, and Audio codes.• Enable remote users to access corporate LAN with VPN connectivity.• Setting Virtual Private Network (VPN) Client • Designing and Implementing of Domain Security and child domain.• Maintaining integrity of security with the use of group policies across domains.• Responsible for Maintain & Implementing Exchange Server on MS Windows.• Responsible for following Servers: DNS, DHCP, WINS, RAS, VPN.• Configuring Radius server • Backup and Recovery of System files and Active Directory.• Managing and Monitoring Reconnaissance, Application Layer and Network Attacks.• Centralized Monitoring of company’s Network using Network Monitoring Tools like what’s up Gold, Angry IP Scan, Neo Tracer and Cyber cop etc.•Monitoring and Troubleshooting of Routers, Switches, Firewalls (Software), Modems, Servers and other Network Devices.•Supervision of Cabling and Network Layouts.•Maintain documents of work perform during the day.