Swastika Das Email & Phone Number

Pune, Maharashtra, India

“𝕯𝖗𝖎𝖛𝖎𝖓𝖌 𝖔𝖕𝖊𝖗𝖆𝖙𝖎𝖔𝖓𝖆𝖑 𝖊𝖋𝖋𝖎𝖈𝖎𝖊𝖓𝖈𝖞 𝖙𝖍𝖗𝖔𝖚𝖌𝖍 𝖘𝖙𝖗𝖆𝖙𝖊𝖌𝖎𝖈 𝖆𝖚𝖙𝖔𝖒𝖆𝖙𝖎𝖔𝖓, 𝖈𝖚𝖙𝖙𝖎𝖓𝖌 𝖇𝖆𝖈𝖐𝖑𝖔𝖌 𝖇𝖞 𝖍𝖆𝖑𝖋 𝖆𝖓𝖉 𝖊𝖓𝖍𝖆𝖓𝖈𝖎𝖓𝖌𝖚𝖘𝖊𝖗 𝖘𝖆𝖙𝖎𝖘𝖋𝖆𝖈𝖙𝖎𝖔𝖓”𝐈𝐦𝐩𝐚𝐜𝐭 𝐒𝐧𝐚𝐩𝐬𝐡𝐨𝐭: Led critical automation initiatives, reducing backlog by 50% and improvingoperational efficiency by 30%. Recognized for resolving 50% of issues without escalating to JIRA andenhancing stakeholder satisfaction.Here’s what I do:1. 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 𝗣𝗿𝗼𝗷𝗲𝗰𝘁𝘀: Led the technical business analyst team and contributedindividually to automation projects, minimizing pending JIRA tickets by 50% througheffective RCA, ticket assignment, and improved user awareness.2. 𝗗𝗮𝘁𝗮 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀 𝗮𝗻𝗱 𝗦𝘁𝗮𝗸𝗲𝗵𝗼𝗹𝗱𝗲𝗿 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Analyzed data using SQL andinternal portals to identify and resolve root causes of issues, reducing backlog by 30%by collaboratively working with developers and QAs to streamline solutions.3. 𝗠𝗮𝗻𝘂𝗮𝗹 𝗧𝗲𝘀𝘁𝗶𝗻𝗴 𝗮𝗻𝗱 𝗩𝗮𝗹𝗶𝗱𝗮𝘁𝗶𝗼𝗻: Conducted thorough manual testing of in-houseweb applications to ensure new features met stakeholder requirements, reducingrejection rates by 80% in production, enhancing user satisfaction.4. 𝗥𝗲𝗹𝗲𝗮𝘀𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Implemented Agile principles to manage and deploymultiple digital transformation projects in PROD and achieving 100%product perfection, allowing for seamless acceptance andimplementation of change requirements.5. 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗮𝗻𝗱 𝗜𝘀𝘀𝘂𝗲 𝗥𝗲𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻: Responded promptly to global stakeholder emails,using BA techniques to understand and resolve technical issues, resolving 50% ofissues without needing to create new JIRA tickets, improving efficiency andstakeholder satisfaction.

Pune, Maharashtra

“𝕿𝖗𝖆𝖓𝖘𝖋𝖔𝖗𝖒𝖎𝖓𝖌 𝖇𝖚𝖘𝖎𝖓𝖊𝖘𝖘 𝖕𝖗𝖔𝖈𝖊𝖘𝖘𝖊𝖘 𝖜𝖎𝖙𝖍 𝖎𝖓𝖓𝖔𝖛𝖆𝖙𝖎𝖛𝖊 𝕽𝕻𝕬 𝖘𝖔𝖑𝖚𝖙𝖎𝖔𝖓𝖘, 𝖗𝖊𝖉𝖚𝖈𝖎𝖓𝖌 𝖊𝖗𝖗𝖔𝖗𝖘 𝖆𝖓𝖉 𝖈𝖔𝖘𝖙𝖘 𝖜𝖍𝖎𝖑𝖊𝖇𝖔𝖔𝖘𝖙𝖎𝖓𝖌 𝖈𝖑𝖎𝖊𝖓𝖙 𝖘𝖆𝖙𝖎𝖘𝖋𝖆𝖈𝖙𝖎𝖔𝖓 𝖆𝖓𝖉 𝖗𝖊𝖛𝖊𝖓𝖚𝖊.”𝗜𝗺𝗽𝗮𝗰𝘁 𝗦𝗻𝗮𝗽𝘀𝗵𝗼𝘁: Delivered RPA projects across global domains, reducing errors by 40% andoperational costs by 30%. Secured an additional $1 million in projects and increased clientsatisfaction by 25%.Here’s what I did:1. 𝗚𝗹𝗼𝗯𝗮𝗹 𝗥𝗣𝗔 𝗣𝗿𝗼𝗷𝗲𝗰𝘁𝘀: Led RPA projects for Airlines, Insurance(motor, property & life), and Hotel Management, utilizing SDLC stages such asdeployment, UAT, PVT/MGL, and agile methodologies to achieve target margins todeliver within tight deadlines, reducing manpower expenses.2. 𝗨𝘀𝗲𝗿 𝗦𝘁𝗼𝗿𝘆 𝗮𝗻𝗱 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗘𝘀𝘁𝗶𝗺𝗮𝘁𝗶𝗼𝗻: Authored user stories, calculated projectestimations, and allocated story points based on task criticality and team capabilities,employing strategic planning, decision making, and performance analysis to reducebacklog, eliminate team conflicts, and ensure quick project delivery ahead ofcommitted timelines.3. 𝗥𝗣𝗔 𝗣𝗿𝗼𝗰𝗲𝘀𝘀 𝗜𝗻𝘃𝗲𝘀𝘁𝗶𝗴𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻: Collaborated with Operations toinvestigate scope of automation via RPA processes & by preparing BRD, FRD & PDD documents, reducing errors, processing time, & quality check costs.4. 𝗣𝗿𝗼𝗰𝗲𝘀𝘀 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁: Conducted interactive sessions to guide teams ingenerating process improvement ideas, leveraging BA and LEAN techniques toenhance efficiency and productivity.5. 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻 𝗕𝗹𝘂𝗲𝗽𝗿𝗶𝗻𝘁𝘀: Analyzed existing processes and created end-to-end automation solution blueprints using high-level keystrokes maps and diagrams inMS Visio, identifying automation scopes and improving production quality and outputwhile reducing time consumption.

Gurgaon, Haryana, India

Worked as a Process Developer - Quality Analyst - Team Leader.GENPACT is a global professional services firm delivering digital transformation by puttingdigital and data to work to create competitive advantage.“𝕷𝖊𝖆𝖉 𝖙𝖍𝖊 𝖈𝖍𝖆𝖗𝖌𝖊 𝖎𝖓 𝖋𝖗𝖆𝖚𝖉 𝖉𝖊𝖙𝖊𝖈𝖙𝖎𝖔𝖓 𝖆𝖓𝖉 𝖕𝖗𝖔𝖈𝖊𝖘𝖘 𝖔𝖕𝖙𝖎𝖒𝖎𝖟𝖆𝖙𝖎𝖔𝖓, 𝖎𝖒𝖕𝖗𝖔𝖛𝖎𝖓𝖌 𝖕𝖗𝖔𝖉𝖚𝖈𝖙𝖎𝖛𝖎𝖙𝖞 𝖆𝖓𝖉𝖊𝖓𝖘𝖚𝖗𝖎𝖓𝖌 𝖙𝖔𝖕-𝖓𝖔𝖙𝖈𝖍 𝖖𝖚𝖆𝖑𝖎𝖙𝖞.”𝗜𝗺𝗽𝗮𝗰𝘁 𝗦𝗻𝗮𝗽𝘀𝗵𝗼𝘁: Improved productivity by 20% and reduced fraud-related escalations by30% within the BFSI sector. Recognized as Quality Analyst for two consecutive years andsuccessfully trained over 60 associates.Here’s what I did:1. 𝗔𝗻𝘁𝗶-𝗠𝗼𝗻𝗲𝘆 𝗟𝗮𝘂𝗻𝗱𝗲𝗿𝗶𝗻𝗴 𝗣𝗿𝗼𝗰𝗲𝘀𝘀: Analyzed fraud transactions of real-timeAustralian debit and credit card online payments and PAYPAL gateway payments,using manual monitoring based on red flag notifications on AUS currency, reducingfraud transactions and customer escalations and saving potential penalty amounts.2. 𝗦𝘂𝗯𝗷𝗲𝗰𝘁 𝗠𝗮𝘁𝘁𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝘁 𝗮𝗻𝗱 𝗪𝗼𝗿𝗸 𝗣𝗿𝗶𝗼𝗿𝗶𝘁𝗶𝘇𝗮𝘁𝗶𝗼𝗻: Acted as a Subject Matter Expert,assigned work to the team based on productivity targets and work prioritization,employing RCA, strategic planning, and motivational implementation, achievingdaily and monthly individual and team productivity targets.3. 𝗧𝗲𝗮𝗺 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗮𝗻𝗱 𝗤𝘂𝗮𝗹𝗶𝘁𝘆 𝗠𝗼𝗻𝗶𝘁𝗼𝗿𝗶𝗻𝗴: Led a team of 7-12 members to monitortheir productivity, manually validating the quality of performed tasks, improvingproduction quality, earning more projects, and being rewarded as Quality Analyst bythe client for two consecutive years.4. 𝗧𝗲𝗮𝗺 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻5. 𝗖𝗼𝗻𝗳𝗹𝗶𝗰𝘁 𝗥𝗲𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻6. 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝗮𝗻𝗱 𝗞𝗻𝗼𝘄𝗹𝗲𝗱𝗴𝗲 𝗧𝗿𝗮𝗻𝘀𝗳𝗲𝗿

Jaipur, Rajasthan, India

Risk and Fraud analyst of an Australian Bank

Kolkata, West Bengal, India

Here’s what I did:1. 𝗔𝗱𝗺𝗶𝗻𝗶𝘀𝘁𝗿𝗮𝘁𝗶𝗼𝗻 𝗼𝗳 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝗜𝗻𝘀𝘁𝗶𝘁𝘂𝘁𝗲: Administered thebranch, resolving staffing issues by being available for 9 hours a day, coordinatingvisitor queries, and managing calls. Successfully enrolled 10 to 15 students monthly,ensuring continuous business operations.2. 𝗣𝗹𝗮𝗻𝗻𝗶𝗻𝗴 𝗮𝗻𝗱 𝗔𝗹𝗶𝗴𝗻𝗶𝗻𝗴 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝗖𝗹𝗮𝘀𝘀𝗲𝘀: Maintained the training calendar andmediated between students and trainers to confirm class slots, shifting from individualto group classes, and implementing online training. This increased class efficiencyand maximized trainer utilization.3. 𝗦𝘂𝗽𝗲𝗿𝘃𝗶𝘀𝗶𝗼𝗻 𝗼𝗳 𝗕𝗿𝗮𝗻𝗰𝗵 𝗙𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝗗𝗲𝗽𝗮𝗿𝘁𝗺𝗲𝗻𝘁: Managed daily and weekly financialtransactions, manually handling cash and ensuring secure deposits, which providedaccurate weekly/monthly income figures for center modifications.4. 𝗣𝘂𝗯𝗹𝗶𝘀𝗵𝗶𝗻𝗴 𝗗𝗮𝘀𝗵𝗯𝗼𝗮𝗿𝗱𝘀 𝗶𝗻 𝗘𝘅𝗰𝗲𝗹: Created and published Excel dashboards usingpivot tables to offer a quick view of business progress, saving 70% of time, andenabling better planning and decision-making.5. 𝗧𝗲𝗹𝗲-𝗺𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 𝗼𝗳 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 𝗖𝗼𝘂𝗿𝘀𝗲𝘀: Increased student enrollmentthrough targeted tele-marketing efforts using data collected from Justdial, contributingto business growth.𝗦𝗸𝗶𝗹𝗹𝘀: Branch Administration, Training Coordination, FinancialManagement, Business Development, Customer ServiceExcel Dashboards, Pivot Tables, Tele-marketing, Process Improvement

Bachelor Of Science (Information Technologhy), .Net, Sql, C#

BSC IT

Bachelor, . Net And Sql

Sas Trained, Etl

SAS basic